Field Service Engineer

Job Summary

General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies. This position is responsible for providing off-site technical and operational analysis and support in the design, development, installation and maintenance of equipment.

Duties and Responsibilities

• Participates in FAT, SAT, and installation oversight for RMS, Gulftronic®, Perses, and TRIGA.
• Configures equipment, including loading software, testing operation, and making modifications per contract specifications.
• Provides on-site software/firmware installation and configuration support for customers.
• Ensures the system operates within expected parameters.
• Affirms product needs according to specifications and recommends actions to the customer for appropriate product solutions.
• Analyzes equipment failures to independently determine causes and recommend corrective actions.
• Writes and reviews trouble reports, failure and casualty reports, test documentation, and procedures in accordance with product and customer specifications.
• Designs, develops, and conducts customer training classes on system functionality, operation, maintenance, and basic troubleshooting.
• Receives Field Change Order (FCO) notifications from the Account Manager and provides preliminary technical scope of changes to the Program Solutions Engineer.
• Provides off-site and after-hours phone support for customers.
• Possesses general knowledge of and experience with Programmable Logic Controller (PLC) and Human Machine Interface (HMI) systems.
• Updates the Customer Relationship Management (CRM) database with information related to field service projects.
• May function in an advisory or leadership role and provide direction to less experienced professional staff.
• Serves as company liaison with customer on technical matters for assigned projects.

Qualifications

• Typically requires a bachelor's or master's degree in engineering or related field along with eight or more years progressive experience in engineering with a bachelor's degree and three or more years experience with a master's degree.
• Must demonstrate a complete understanding of engineering principles, theories, concepts and techniques.
• Must have leadership skills including organizing, scheduling, conducting, and coordinating work assignments to meet project milestones or established completion dates.
• Must possess the ability to contribute to the development of new processes.
• Must be customer focused and possess:
• The ability to identify issues, analyze and interpret data and develop solutions to a variety of complex problems.
• Excellent analytical, verbal and written communication skills to accurately document, report, and present findings.
• Excellent interpersonal skills to guide employees and interface with customers.
• The ability to maintain the confidentiality of sensitive information.
• The ability to represent the company as a knowledgeable resource on external projects.
• Excellent computer skills.
• Ability to work independently or in a team environment is essential as is the ability to work extended hours and travel, both domestic and foreign, as required.
• Ability to obtain and maintain a DoD security clearance is required.