Field Service Engineer
About the role
As a Field Service Engineer, you’ll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you’ll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience.
Responsibilities
- Spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:
- Routine Dealership Visits & Service Performance
- Technical & Repair Assistance
- Legal, Customer Relations & Dispute Resolution Support
- Visit assigned dealerships on a regular (approximately 30-day) cadence.
- Meet with the General Manager and Dealer Principal to review:
- Overall health of the service department
- Repeat repair trends
- Fixed Right the First Time and Repeat Repair performance
- Warranty compliance
- Technical Training Competencies
- Provide insights and recommendations to improve repair quality, efficiency, and customer satisfaction.
- Provide in-dealership repair assistance for properly escalated technical hotline cases.
- Lead diagnosis and repair strategy on “difficult to repair” vehicles through to resolution in a timely, expedited manner.
- Offer clear diagnostic guidance and coaching to dealership technicians to strengthen their long-term capabilities.
- Support Ford legal counsel, executive liaison, and dispute resolution teams.
- Perform vehicle inspections and, when needed, complete final repair attempts.
- Serve as a technical expert in depositions, arbitrations, and trials, representing Ford’s repair standards and technical position.
Requirements
- Minimum qualifications:
- Bachelor’s degree
- 2+ years of automotive dealership diagnosis and repair experience
- Valid, unrestricted driver’s license
- Ability to operate manual transmission vehicles
- EPA 609 Certification, or the ability to obtain it within 30 days of hire
- Ability and willingness to travel with overnight stays on a weekly basis
- 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint)
- Strong interpersonal skills, with the ability to command respect in the shop and the boardroom, influence without direct authority, and navigate difficult conversations with dealership leaders, technicians, and customers
- Preferred qualifications:
- Bachelor's degree in automotive-related field
- Ford-specific Automotive Repair Technical Training
- Advanced Vehicle Systems certification
- Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment
- Service and customer interface experience
- Comfort working with dealership leadership, customers, and cross-functional Ford teams
Qualifications
- Minimum qualifications:
- Bachelor’s degree
- 2+ years of automotive dealership diagnosis and repair experience
- Valid, unrestricted driver’s license
- Ability to operate manual transmission vehicles
- EPA 609 Certification, or the ability to obtain it within 30 days of hire
- Ability and willingness to travel with overnight stays on a weekly basis
- 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint)
- Strong interpersonal skills, with the ability to command respect in the shop and the boardroom, influence without direct authority, and navigate difficult conversations with dealership leaders, technicians, and customers
- Preferred qualifications:
- Bachelor's degree in automotive-related field
- Ford-specific Automotive Repair Technical Training
- Advanced Vehicle Systems certification
- Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment
- Service and customer interface experience
- Comfort working with dealership leadership, customers, and cross-functional Ford teams
Skills
- Problem-solving skills
- Technical expertise in automotive diagnostics and repairs
- Effective communication and interpersonal skills
- Leadership and mentoring abilities
- Ability to work independently and manage multiple tasks
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Pay
This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900. This position is a salary grade 8 and ranges from $99,100-$166,200.
Schedule
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.