Field Service Engineer

Responsibilities

• Provide on-site installation, testing and customer training of Fourier Transform Infrared spectrometers.
• Installations involve setting up instruments, verifying that the system meets factory specifications by running complex series of Instrument, Operational and Performance qualifications.
• Systems may require the use of calibrated standards.
• Secure customer acceptance of installations and repairs.
• Diagnose problems by in-depth troubleshooting and provide service for repair of complex optical instruments.
• Re-qualify the instrument after service/repair to ensure proper performance of the instrument.
• Perform on-site preventive maintenance and validation of spectrometers.
• Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance.
• Cook up with customers to arrange WebEx Sessions, phone support, and lab facility inspection for new installations.
• Cook up travel arrangements.
• Attend in-depth product training at our Bruker Optics facility in Germany.
• Communicate and work closely with Service and Support Centers.
• Perform other duties as required.

Qualifications

• B.S. in Electrical Engineering, Electronics or related discipline, equivalent Military training.
• Minimum 4 years’ experience diagnosing and repairing electronic, electromechanical and aligning optical equipment.
• Experience with FTIR Spectrometers is a plus.
• Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology.
• Strong technical skills involving analytical instrumentation.
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
• Excellent verbal, written, MS Office, computer, technical data, communication and presentation skills, with knowledge of TCP/IP protocols, and ability to communicate complex technical issues in an easy-to-understand manner.
• Valid Drivers' License issued by state of residence and in good standing.
• Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
• Able to provide proper documentation for access to military and government facilities.
• Working knowledge of Sales Force is a plus.

Pay

The estimated base salary range for this full-time position is between $85,000.00 and $137,000.00 and provides an opportunity to progress as you grow and develop within a role.

Schedule

Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time, holidays, and more.