Field Service Engineer

About the Role

As a Field Service Engineer, you play a direct role in keeping advanced semiconductor systems running at peak performance. Your work enables the production of microchips that power everyday technologies. You will support customers by installing, maintaining, and improving complex equipment on-site, transferring knowledge, and building strong partnerships while contributing to continuous innovation. In this role, you will work independently while collaborating with teams to deliver reliable results and improve system performance.

Responsibilities

• Analyze equipment issues by gathering and interpreting diagnostic data.
• Perform preventive and corrective maintenance on advanced systems.
• Plan service activities, including tools, parts, and customer scheduling.
• Collaborate with customers to troubleshoot and resolve technical problems.
• Document service activities and ensure clear handoff to support teams.
• Train customer staff on system use, maintenance, and best practices.
• Share knowledge and support the development of less experienced engineers.

Requirements

• Bachelor’s degree in electrical engineering, mechanical engineering, mechatronics, or a related technical field, or equivalent experience.
• At least 2 years of experience in the semiconductor or high-tech equipment industry.
• Experience with data analysis tools and standard business software (spreadsheets, presentations, documentation tools).
• Familiarity with electromechanical systems, diagnostics, and maintenance processes.

Skills

• Diagnose and solve complex technical problems independently.
• Communicate clearly with customers and internal stakeholders.
• Collaborate effectively within cross-functional teams.
• Adapt quickly to changing priorities and technical challenges.
• Apply analytical thinking to troubleshoot system issues.
• Demonstrate attention to detail in documentation and execution.
• Show initiative in learning new technologies and processes.
• Support and mentor team members when needed.

Other Information

This position is located on-site in Eagan, MN and requires up to 25% travel, both domestic and international. You must be work authorized in the United States without the need for employer sponsorship. The role requires access to controlled technology as defined in the U.S. Export Administration Regulations, and candidates must be legally authorized to access such technology prior to beginning work.

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally required to move around the campus and work in a clean room environment for the entire duration of the shift, wearing coveralls, hoods, booties, safety glasses, and gloves.
• Willingness to work flexible schedules, including nights or weekends when needed.