Field Service Engineer

Role and responsibilities

• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.
• Answer customer questions and assist customers in a professional manner.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and experience

• Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience.
• Knowledge of semiconductor industry, vacuum system, or plasma is preferred.

Skills

• Work according to a strict set of procedures within the provided timelines.
• Knowledge of Safety Procedures
• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identify bottlenecks and drive improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Able to establish and maintain cooperative working relationships with manager, co-workers and customer.