Field Service Engineer 3

About the role

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to customer data analysis using EI-DA (Equipment Intelligence - Data Analysis), as well as identifying root cause and developing solutions to address customer issues.

What You'll Do

• Customer data analysis using EI-DA
• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction
• Troubleshoot and create customer response action plans to support customer needs. Transparently discuss opportunities and challenges with customer to increase trust
• Provide technical instruction and mentoring for more junior engineers

Minimum Qualifications

• Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed

Preferred Qualifications

• Experience with Lam Etch equipment
• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite
• Communication skills, both written and verbal, in English
• Foundational analytical and problem-solving skills

Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.