Field Service Engineer 2nd Shift (4pm-1am)

About the role

Join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service. As a Field Service Engineer, you will provide onsite system diagnostic and analysis support to customers within a geographical territory or assigned account, responding to system failures by servicing computer hardware, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations. This role requires driving to different customer sites within a 120-mile radius for assigned service calls using your own vehicle, with reimbursement for travel expenses.

You will work Monday-Friday, 4pm-1am (2nd shift), responding to customer issues and servicing all equipment regardless of product training within the designated service area.

Responsibilities

• Ensure timely, professional, and effective response to customer service needs to maintain high customer satisfaction.
• Provide effective problem analysis and identification remotely before arrival at the customer site; determine needed parts and documentation to minimize downtime and multiple trips.
• Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site.
• Maintain effective communication with the customer and our customer support center during the repair process and any projected delay.
• Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.
• Analyze, diagnose, troubleshoot, and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems.
• Utilize multiple tools for remote system connection to perform remote diagnosis, repair, or configuration changes.
• Follow customer-specific repair procedures; assess current and future customer needs based on system usage.
• Determine needed parts and quantities based on contracts in the service area; return bad or excess parts in a timely manner.
• Manage accurate inventory count (daily and as required) and perform bi-yearly physical inventory counts.
• Accurately complete and timely return audit forms, email replies, timesheets, and expense reports.
• Attend and participate in regularly scheduled team meetings.
• Account for all activities correctly using the Field Point time reporting utility.

Requirements

• Experience working with OEM data center hardware with the ability to grasp new products/concepts.
• Successful prior field experience and strong troubleshooting skills; CompTIA A+ and Server+ preferred.
• Availability for after-hours, on-call rotation to support customer needs.
• Valid driver’s license and an appropriate driving record based on the position travel requirements.
• Ability to lift up to 50 pounds, stand and walk for extended periods, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. This is an active position requiring walking, standing, squatting, bending, and driving for over 50% of the workday.
• Potential requirement for work at height, including the use of ladders.
• Must pass customer background screenings in addition to Park Place Technologies pre-employment screening.
• High School Degree required.
• Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours one way by car).

Preferred Qualifications

• Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc.
• Bachelor’s degree in a related field (e.g., Computer Science, Engineering) or equivalent experience.

Schedule

Monday-Friday, 4pm-1am (2nd shift).