Field Service Engineer 2

About the role

We are looking for a Field Service Engineer 2 to join our HNI Workplace Furnishings team. This role focuses on key installation partner development, targeted training plans, increased market engagement, and technical consultation. You will provide on-site support and technical assistance for various products or equipment, including installation, troubleshooting, and routine maintenance to ensure optimal functionality and uptime.

Additionally, this role involves identifying, analyzing, and addressing product failures, developing detailed service reports, addressing customer inquiries, conducting start-up testing, and training on product features and maintenance procedures.

Responsibilities

• Provide technical training and assistance for internal and external stakeholders to drive successful execution of project installations.
• Participate in product, design, and process improvement initiatives based on field experience to enhance project installation success and support continuous learning.
• Develop and maintain installer training and certification content and curriculum, and execute the Installation Certification Program while maintaining the Installer Network Listing.
• Coordinate with Project Specialists, Project Managers, manufacturing partners, and the product team to support quality improvement, design changes, and new product developments, fostering collaborative consultation.
• Coordinate and lead all Muscatine-based installation training, communications, and scheduling, and report systematically on field issues and quality concerns to inform ongoing training and development needs.
• Assess installer capabilities against core competencies to identify gaps in knowledge and skills and provide targeted development plans for key installation partners and markets.
• Provide onsite consultation to resolve product quality and installation issues, and support dealer partners with punch list identification alongside Project Coordinators/Specialists and Project Managers.
• Identify gaps in installation network coverage against strategic markets and actively pursue new partnerships where appropriate in concert with the Field Service Manager and Operations team.
• Develop and maintain comprehensive installation training materials and resources available on the HNI Product Install site, and leverage Field Service Engineer 1 members to support Installer Certification, assessments, and training.
• Deliver both formal and informal onsite installation training to enhance technical skills and knowledge, support Product and Process Training events, and promote continuous professional development while supporting the onboarding, training, and development of Field Service Engineer 1 members.
• Participate in activities as appropriate to ensure the success of the organization.

Requirements

• Bachelor’s degree in Business, Construction Management, or related field required.
• At least 2 years of relevant experience required; 4 years of experience preferred.

Benefits

We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.