Field Service Engineer 2

About the role

At Dell Technologies, our Field Service team ensures our customers receive seamless, responsive, and focused service that matches the quality of our products. As a Field Services Engineer 2, you will take your technical skills to customer sites to handle installation, configuration, integration, maintenance, troubleshooting, and repair. You will serve as a trusted liaison, understanding customer needs on a variety of administrative and technical matters, and collaborate closely with designers, solution managers, and sales specialists to deliver tailored solutions.

Responsibilities

• Perform on-site installation, configuration, and integration of Dell Technologies products.
• Maintain, troubleshoot, and repair customer hardware and software systems.
• Act as a trusted technical and administrative liaison for customers, addressing their specific needs.
• Collaborate with designers, solution managers, and sales specialists to provide customized solutions.
• Ensure high-quality service delivery that aligns with customer expectations and company standards.

Qualifications

• Technical expertise in hardware and software installation, configuration, and troubleshooting.
• Strong customer service and communication skills to effectively liaise with clients and internal teams.
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.

Location: Ellendale, North Dakota.