Field Service Engineer 2 - Ann Arbor Southeast Michigan

About the role

The Senior Field Service Engineer is responsible for performing timely and accurate preventative maintenance on medical equipment, troubleshooting and repairing equipment, and leading customer interactions.

Responsibilities

• Perform preventative maintenance on medical equipment to ensure optimal healthcare services
• Troubleshoot and repair equipment with moderate complexity
• Communicate with customers and serve as the escalation point for customer-related concerns, including installations
• Lead installations, validations, maintenance, and service repair needs on designated equipment
• Engage with customers and service sales to assist with contract and on-demand revenue growth
• Maintain customer relationships and ensure timely communication, resolution, and follow-up to drive customer satisfaction
• Adhere to company policies, procedures, and hospital protocols to meet regulatory and compliance requirements
• Leverage customer knowledge and relationships to assist with contract and on-demand revenue growth
• Recommend value-added services to help customers run their businesses more efficiently
• Utilize the GEHC escalation process and work with regional and national support to define and implement corrective action plans to resolve customer issues

Requirements

• Associate degree in related field or equivalent military education with 4 years of experience servicing electronic equipment
• High school diploma/GED with 6 years of relevant experience
• Technical capabilities in imaging equipment including troubleshooting, repair, and installation
• Valid Driver’s License
• Experience with web applications and Microsoft suite of products
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted, bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time
• Flexibility to work after hours and/or a rotating on-call schedule including weekends

Qualifications

• Ability to manage multiple, competing priorities while maintaining customer satisfaction
• Proven ability to act with humility and build trust, lead with transparency, deliver with focus, and drive ownership

Benefits

GE HealthCare offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. Relocation assistance is provided.

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

The Senior Field Service Engineer works a flexible schedule that includes evenings, weekends, and holidays as needed.