Field Service Engineer 1

Responsibilities

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Troubleshoot and perform basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solutions for the customer
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction
• Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
• Able to be available after-hours and/or work a rotating on-call schedule, including weekends

Qualifications/Technical Requirements

• Educational and Technical Requirements:
  • Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
  • High school diploma/GED and 4 years of relevant experience
  • A graduate of the GEHC Apprentice Program
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
• Technical capabilities in (CT) preferred
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time
• Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity

Preferred Qualifications

• Technical capabilities in (CT)
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time
• Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity

Pay

Compensation is commensurate with experience.

Schedule

The position is remote but requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, the candidate needs to be able to work in the Houston, TX area.