Field Service Dispatcher

About Us

Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

Responsibilities

• Schedule and dispatch field service technicians based on customer requests, technician availability, and geographic location.
• Communicate effectively with customers, technicians, and management to provide updates and resolve scheduling conflicts.
• Monitor technician progress and adjust schedules as needed to meet service deadlines.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Use dispatching software and tools to optimize routes and improve efficiency.
• Assist in managing emergency service requests and prioritize accordingly.
• Collaborate with other departments to ensure seamless service operations.

Requirements

• High school diploma or equivalent; additional education or certifications in logistics or dispatching is a plus.
• Previous experience in dispatching, customer service, or a related field preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficient in using dispatching software, GPS systems, and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Knowledge of the Memphis, TN area and surrounding regions is advantageous.

Benefits

At Thompson Machinery, we believe that great benefits are more than just perks—they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally.

The Basics

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

What Sets Us Apart

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs