Field Service Coordinator – EPG

Responsibilities

• The Field Service Coordinator is responsible for coordinating and scheduling off-site electric power generation equipment service and repairs.
• Assists EPG technicians with locating jobsites and appropriate equipment.
• Maintains contact with customers and technicians to support parts orders, work order entry and work schedules.
• Assists in providing administrative support to department staff members, including coordination of service documentation and personnel related issues with the Service Manager.
• Performs data entry for service work orders, directs communications (email, phone, radio, etc.) and supports all areas of service operations as needed.
• Interacts with internal and external resources to support efficient service operations related to scheduling, billing, warranty, and department operating processes.
• Coordinates resources and personnel schedules.
• Maintains effective work, vacation and training schedules for assigned staff.
• Processes repair parts orders and parts returns.
• Open and perform maintenance on work orders and segments.
• Enter labor hours on to work orders and close work orders on a timely basis.
• Schedule service for customer equipment.
• Prepare and distribute reports for analysis to department manager.
• Use the Dealer’s business system to extract customer and equipment history.
• Prepare written reports and recommendations as required.
• Read, interpret, and apply technical information, including service manuals, schematics, and equipment documentation, to support effective service coordination and customer support.
• Respond to customer service needs in a positive, professional, safe, and timely manner while ensuring clear communication and follow-through.
• Ensure maximum value of work performed by coordinating service activities efficiently, supporting field technicians, and maintaining a high level of customer satisfaction.

Requirements

• High School Diploma (or equivalent) required.
• Three or more years of relevant experience desired.
• Technical English language skills required.
• Ability to write routine reports and effective correspondence.
• Able to communicate effectively with customers and employees of the organization.
• Able to calculate figures and amounts such as averages, percentages, shop math.
• Able to organize, pursue, and complete projects.
• Able to understand the basic dynamics of equipment operation and design.
• Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).
• Functions effectively in a team-oriented, collaborative environment.

Benefits

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)
• Competitive pay
• Exposure to world-class CAT training and development