Field Service Coordinator

About the role

The Field Service Coordinator (Care Coach 1) assesses and evaluates member's needs and requirements to achieve and/or maintain an optimal wellness state. The coordinator guides members/families toward resources and facilitates interaction with them. These resources are appropriate for the care and wellbeing of members. The Service Coordinator work assignments are often straightforward and of moderate complexity. Your role will involve meeting members in their location, spending quality time assessing their needs and barriers and then connecting our members with quality services to promote their ultimate well-being and guide health outcomes.

Responsibilities

• Administer ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
• Contacts members both telephonically and in-person to establish goals and priorities. This involves evaluating resources, developing a plan of care, and identifying LTSS providers and community partnerships. The goal is to provide a combination of services and supports that best meet the needs and goals of the member and caregiver through person-centered thinking approaches.
• Development and modification of Service Plan and involve applicable members of the care team in care planning (Informal caregiver coach, PCP)
• Support members through navigation of their LTSS and related environmental and social needs
• Use available information about member to prevent the need for administration of duplicative assessments.
• Focus on supporting members or caregivers in accessing long-term services and support, social, housing, educational and other services, regardless of funding sources to meet their needs.
• Assist members in maintaining Medicaid eligibility
• Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery positive member outcomes.

Required Qualifications

• Bachelor's degree in health and human services field
• 2 or more years of related experience
• You will consider patients and partake in Humana's Tuberculosis (TB) screening program. If selected for this role, we will require you to undergo TB screening.
• Must be passionate about contributing to an organization focused on improving consumer experiences
• You will participate in Humana's driver safety program and therefore requires Humana to provide you will have a valid state driver's license and Humana expects them to maintain personal vehicle liability insurance. Individual must carry vehicle insurance following their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher
• Must have a separate room with a locked door that can be used as a home office to ensure privacy while you work
• To be eligible for this position you must reside in one of the following Indiana Counties: Blackford, Delaware, Grant, Henry, Jay, Madison, or Randolph

Preferred Qualifications

• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications
• Experience with health promotion, coaching and wellness
• Knowledge of community health and social service agencies and additional community resources

Work at Home Requirements

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay

$53,700 - $72,600 per year

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.