Field Service Coordinator

About the role

Greenbridge offers a broad line of polyester and polypropylene strapping, strapping equipment, power tools, and accessories, providing complete strapping solutions from manual tools to large engineered systems. The Field Service Coordinator ensures Field Service Technicians’ orders are placed, processed, tracked, and shipped efficiently while supporting reporting and filing. This role collaborates with Sales and Operations teams to deliver outstanding customer experience and grow account relationships.

Responsibilities

• Accurately manage the Field Service work order inputting process, including price, terms of sale, product, quantity, ship-to, sold-to, and customer special instructions.
• Ensure all policy processes are followed and necessary documents are verified and filed.
• Work with internal supply chain departments to proactively update customers on order status changes.
• Maintain system accuracy for Field Service sales orders and back orders, updating ship dates and reason codes as needed.
• Complete product returns or invoice adjustments in a timely manner.
• Collaborate closely with Field Service Technicians on price inquiries, purchase order discrepancies, order status updates, and monthly consignment inventory.
• Handle quoting, follow-up, expediting, and executing customer requirements.
• Oversee the invoicing process for all Field Service calls.
• Field customer calls and emails regarding product knowledge, order information, pricing, and service issues with professionalism.
• Communicate with customers to obtain satisfaction surveys.
• Help develop and improve Salesforce FSL operations.

Requirements

• High School Diploma or GED required; Associate's degree or related field preferred.
• Minimum 2–4 years of Customer Service experience in a distributor environment or extensive relevant experience.
• Experience with ERP systems, specifically JDE.
• High attention to detail and strong organizational skills.
• Experience within the manufacturing industry or B2B environment (small to medium-sized business setting) is a plus.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, Teams).
• Excellent communication, collaboration, and problem-solving skills.
• Exceptional tact and empathy to resolve customer concerns and strengthen relationships.
• Strong team player with a high degree of urgency, able to multitask, plan, and prioritize effectively.

Skills

• Adept at multitasking and self-motivated with a strong drive to resolve issues quickly and effectively.
• Understands business resources to be an effective problem solver.
• Detailed-oriented with strong computer proficiency.