Field Service Coordinator (3+ yrs. exp. req. $55-65K)

About the role

The Service Coordinator will support the operations of our client's Windsor, CT office. They will be responsible for coordinating Field Service Engineers, managing service requests and documentation, and serving as the primary liaison between customers, technicians, and internal teams.

Responsibilities

• Cook up and schedule Field Service Engineer appointments and service calls
• Serve as the primary point of contact for customers regarding service requests, equipment status, and scheduling updates
• Process service reports, work orders, invoices, and related documentation
• Maintain accurate customer, equipment, and service history records within company systems
• Monitor open service tickets to ensure timely follow-up and resolution
• Cook up technician schedules, parts availability, and required documentation
• Aid with warranty claims, purchase orders, and billing inquiries
• Partner with Sales, Service, Operations, and other internal departments to support customer satisfaction
• Maintain inventory records and assist with ordering parts and supplies

Qualifications

• 2+ years of administrative or customer support experience required
• Experience within manufacturing, industrial equipment, engineering, or other technical environments required
• Strong organizational and multitasking skills with excellent attention to detail required
• Excellent written and verbal communication skills required
• Proficiency with Microsoft Office required