Field Service and Order Management Coordinator - Skiatook

Responsibilities

• Assist in the planning and execution of operational jobs such as field service dispatching.
• Coordinate and monitor daily operational activities to ensure alignment with organizational goals, maintaining accurate job boards and backlogs.
• Troubleshoot and resolve operational issues in a timely manner.
• Serve as a liaison between different departments to facilitate communication and collaboration.
• Coordinate meetings and prepare necessary documentation, such as reports and presentations.
• Ensure all paperwork is validated and finalized in a timely manner.
• Maintain and update operational records and databases.
• Identify areas for process improvement and provide recommendations to enhance efficiency.
• Assist in the development and implementation of new procedures and processes.
• Monitor and analyze operational metrics to identify trends and areas for improvement.
• Ensure the availability and proper allocation of resources to support operational activities.
• Coordinate with different departments to manage procurement and inventory.
• Ensure compliance with company policies, procedures, and regulations.
• Prepare and maintain accurate reports and documentation for internal and external audits.
• Assist in the preparation of operational performance reports for management review.
• Work in a manufacturing shop environment to obtain information from the manufacturing team.
• Work with the field service team to ensure accurate field service operations.
• Work overtime as needed to support business needs.

Qualifications

• Previous support/coordinator experience in a manufacturing environment preferred.
• Proven experience in operations, administration, or a similar role.
• Advanced organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.
• Experience working in Quickbase, Microsoft Office, and Oracle.