Field Sales Rep - City Launch & Merchant Success
Our customer is an American financial services and digital payments company based in San Francisco, California, working to help diverse audiences—sellers, individuals, artists, fans, developers, and others—overcome barriers to accessing the economy.
About the role
This is a 6-month, 100% onsite contract role where you’ll spend most of your time meeting merchants face-to-face in your assigned market. You’ll drive merchant adoption, education, and long-term engagement for Neighborhoods across launch markets, serving as the local face of the program. Travel is primarily local (within approximately 100 miles of your assigned market) and includes frequent visits to businesses, community events, and merchant training.
Responsibilities
- Be the face of Neighborhoods in your city, building trusted relationships with local merchants.
- Spend your days in the field visiting restaurants and other local businesses, helping them launch and succeed.
- Own the field launch lifecycle from pre-launch readiness through activation-day support and post-launch follow-up, including live transaction walkthroughs with owners, managers, and frontline staff.
- Explore opportunities to build a vibrant local merchant community through workshops, events, office hours, and other methods of ongoing engagement.
- Partner with Product, Operations, and Go-to-Market teams to execute successful city launches and market expansion.
- Gather merchant feedback, identify operational challenges, and advocate for improvements that enhance the program.
- Monitor merchant engagement and adoption, proactively helping businesses maximize their success.
- Roll up your sleeves to solve problems, remove obstacles, and deliver an exceptional merchant experience in partnership with merchants’ Account Managers where applicable.
- Develop repeatable playbooks, training materials, and community engagement strategies that can scale to future cities.
Requirements
- 5–7+ years of experience in merchant success, hospitality, field operations, community management, training, account management, retail, restaurant operations, or other customer-facing roles.
- Genuine enjoyment of meeting new people and quickly building authentic relationships.
- Ability to thrive in fast-paced, entrepreneurial environments where you’re expected to take initiative, solve problems, and make things happen.
- Comfort walking into a local business, introducing yourself to owners and staff, and earning trust through genuine conversation.
- Experience leading trainings, facilitating workshops, or educating customers in an engaging and memorable way.
- Highly organized, dependable, and follow through on commitments.
- Balance strategic thinking with a willingness to jump in and do whatever it takes to help merchants succeed.
- Willingness to spend the majority of your time in the field, traveling locally (within approximately 100 miles of your assigned market) to visit merchants, lead trainings, and support community events.
- Passion for local businesses and belief that strong communities are built by helping independent businesses thrive.
Benefits
- Medical, Dental, and 401k (no match) through a third-party Employer of Record (available upon completion of waiting period for eligible engagements).
Pay
Competitive salary range; most candidates are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.