Field Resource Coordinator

Job Duties And Responsibilities

• Communicate in real time with In-Home Service Professionals about any issues and the resulting changes to the routing
• Work with technicians to accommodate same day customer appointments
• Track and communicate appointments' progress with field management
• Referring and assigning additional jobs to external subcontractors
• Answering incoming customer calls that arise and handle/transferring appropriately
• Remain sharp; different tasks are done throughout the day that require significant attention and accuracy

Skills And Qualifications

• Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service
• Effectively communicate, both written and verbally, with all levels of the organization
• Adequately organize, prioritize, and monitor tasks for effective and efficient work completion
• Adjust to changing responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment
• Have the drive to learn and master DISH’s workforce management (WFM) and customer relationship management (CRM) software
• Spanish bilingual is a plus

What's in it for you?

• $24.85 /hour
• Great promotional opportunities
• Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement
• Visa sponsorship not available for this role

Pay

Salary Range: $24.85/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

About the Role

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Department Summary

The In-Home Services department is responsible for leading all field operations and managing thousands of technicians across nearly 100 facilities across the country. The department is dedicated to building a collaborative and committed team of employees who manage inventory, fleet, and performance to connect customers with the industry's best products and services for DISH.