Field Representative II, Print Support

Responsibilities

• Works to ensure that SLAs are achieved.
• Maintains an accurate asset list and location of managed devices.
• Supports continuous fleet optimization efforts.
• Responds to customer support requests and ensures they are resolved quickly, accurately, and professionally.
• Escalates service problems as necessary.
• Maintains an adequate supplies inventory level for devices and their volume requirements.
• Provides training on the use of RICOH equipment and features.
• Supports inventory and implementation efforts.
• Completes all required administrative tasks in an accurate and timely manner.

Requirements

• High School Diploma (or equivalent) with additional education preferred
• IT Help Desk Support experience (application & hardware support)
• Technical Training & Certifications: HP Certifications
• Completion of Ricoh Learning Institute courseware within specified timeframe as assigned/directed by management.

Qualifications

• Excellent customer service skills including ability to follow up to ensure closure of issues and can communicate effectively.
• Good project management skills and ability to prioritize tasks.
• Strong technical knowledge of network and site-specific printers, and company products.
• Possesses strong interpersonal and verbal communications skills.
• Possesses methodical approach to resolving problems.

Knowledge, Skills and Abilities

• Excellent customer service skills including ability to follow up to ensure closure of issues and can communicate effectively.
• Good project management skills and ability to prioritize tasks.
• Strong technical knowledge of network and site-specific printers, and company products.
• Possesses strong interpersonal and verbal communications skills.
• Possesses methodical approach to resolving problems.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.