Field Relief Manager

About the role

Under the direction of the Marketing Company President (MCP), provide relief help for General Managers, Area Field Managers, Traffic Control Manager and Storage Managers during vacations and up to two week periods of absence when attending certification classes, etc. Execute all duties of “fill in” position as if they were his/her normally assigned responsibilities. Perform on-the-job reviews of center operations, area field routes and reservation management areas using FRM Checklist, Dealer Service Report (DSR) or any other tools prescribed by UHaul International. Perform various duties as assigned, including but not limited to profitable management, ordering products, correcting rental and retail inventories, setting up displays, distribution and promotion of U-Haul rental equipment, all according to U-Haul standards and procedures. Assist the MCP in planning and implementing new marketing programs or in any duties as requested. Follow up on assigned projects to ensure their timely completion. Must be thoroughly familiar with U-Haul policies and procedures. Note: Essential duties are not exhaustive and may be supplemented as necessary.

Responsibilities

• Must be able to safely operate a motor vehicle.
• Relieve center managers, area field managers, traffic control managers, and storage managers during vacations and one to two weeks of absence such as for attending certification classes.
• Use discretion and independent judgment to apply existing and new UHI programs to standardize and systemize each and every operation.
• Complete FRM Checklists, correcting any deficiency and make recommendations to MCP for review of operations and procedures.
• Reinforce Customer Service Reps (CSR) skills learned in the 123 punch program, such as receiving and dispatching, precision selling, customer service, pre safety tow inspections, hitch and accessory installations, scheduling of equipment and personnel, Safety Certifications, Quick Claim, etc.
• Perform storage walk-throughs, review ready to rent procedures, review files for completion, monitor competition, review procedures for increasing occupancy and decreasing delinquencies.
• Follow AFM business plan, perform DSRs, dealer openings, closing, prospecting and ensure serviceability of AFM rig and route compliance according to policies and procedures.
• Verify timely completion of Equipment Damage Report (EDR), Starburst rates, traffic boards, equipment recoveries licensing, customer service procedures, and disposition of unrented and repair of equipment.
• Monitor ordering and receiving procedures using the Daily Order Status Report, monitor inventory accuracy by performing cycle counts when at a center, make adjustments as needed and follow up with GM and MCP upon GM’s return.

Requirements

Managerial, time management and organizational skills; interpersonal skills, ability to communicate effectively (written and verbally); ability to manage a diverse workforce; basic computer skills. Position requires the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results. Position requires driving an automobile.

Balancing, carrying, climbing, color vision, depth perception, digital dexterity, feeling, handling, hearing, kneeling, lifting (min. 50 lbs., assisted or unassisted), pulling, pushing, reaching, seeing, standing, stooping, talking, turning, walking.

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.

Position requires a valid driver’s license and maintain a good driving record to operate motor vehicles with both types of transmission (automatic or standard). Adhere to all local vehicular regulations while driving. Position requires the ability to maintain good housekeeping practices in the work area and comply with all safety rules and procedures. It is mandatory that all accidents and injuries be reported immediately to supervisor. Must maintain just-in-time production methods, along with total quality control at the source of the work being performed. Must read company publications such as “U-Haul News”; U-Haul Technical newsletters, and other publications provided by supervisor to understand U-Haul’s Primary Service Objective (to provide better and better product and service to more and more people at a lower and lower cost.) Must use integrity and discretion in safeguarding confidential data handled or obtained in the normal performance of duties. Perform other related duties as required or assigned including to assist in the recovery of lost or stolen U-Haul property and equipment. The person assigned to this job is subject to performing any duties relating to serving the customer.