Field Reimbursement Manager, Dallas, TX (Field Based)

Job Summary

Take on a dynamic, field-facing role where you’ll guide providers through complex payer landscapes to ensure patient access to Omnipod® technology. As a trusted expert, you’ll blend strategy and execution—removing barriers, delivering education, and shaping access solutions—while growing your career with a leader in diabetes innovation.

Position Overview

We are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems. As a Field Reimbursement Manager in Market Access, you’ll be the reimbursement and access expert for our field team and customers—turning payer challenges into solutions.

Responsibilities

• Build and demonstrate deep expertise in diabetes patient access dynamics, remaining current on payer trends, coverage policies, competitive products and evolving reimbursement landscapes.
• Monitor and anticipate shifts in product coverage, payer behavior, and marketplace conditions to proactively guide account strategy and recommend forward-looking patient access solutions.
• Identify Access Barriers and Opportunities
• Continuously seek to uncover barriers in patient access and opportunities for process improvement.
• Use available data analytics resources to inform strategies and solutions.
• Own Patient Access Solutions
• Use a consultative, data insights-driven approach to proactively recommend tailored solutions to enhance patient access.
• Develop, refine, and simplify compelling patient access narratives and educational content, ensuring their customization for targeted endocrinology and primary care clinics, health systems or other and care settings.
• Deliver clear, concise training to field teams and provider offices on reimbursement processes, workflows, and best practices to strengthen their access capabilities.
• Partner closely with the field and market access teams to recommend and support the implementation of patient access solutions, enabling more efficient workflows including assistance with PA processes, denial management, appeals, and enrollment in appropriate affordability programs to enhance customer experience.
• Collaboration for Impact
• Collaborate with the field teams, coordinating on account targeting, customer engagement plans, and follow-up actions.
• Cultivate and strengthen relationships with the entire office (HCPs, administrative staff, etc.), positioning yourself as a trusted partner in navigating reimbursement and access challenges.
• Partner with the field teams (Territory Managers, District Sales Managers, Clinical Services Managers, Payer Account Teams, Customer Care/Advocacy, ASPN and Inside Sales) to resolve patient access challenges.
• Collaborate with internal cross-functional teams to continually improve processes, foster a culture of shared success, optimizing patient pull through strategies and supporting organizational priorities through effective teamwork.

Required Skills And Competencies

• Deep understanding of reimbursement, payer processes, coding/billing.
• Excellent communication skills, both oral and written.
• Strong influencing and collaboration skills with the ability to build and nurture relationships.
• Demonstrated skill educating in a professional setting (both colleagues and providers).
• Team-oriented with proven ability to work in a collaborative setting.
• Ability to solve complex problems and take appropriate action.
• Ability to execute market access strategy.

Education And Experience

• Minimum Requirements: Bachelor’s degree (preferred field of study in business, economics, or health-related subject); 3+ years of experience in healthcare reimbursement or patient access; Valid driver’s license; Must reside within the geographic area of the assigned area. This position requires regular business travel within a set geographic region. Overnight travel and amount of air travel varies by territory size.
• Preferred: Advanced degree (e.g., MBA, PharmD, MPH); Knowledge of insulin pumps and continuous glucose monitors; Prior FRM, reimbursement or patient access experience for diabetes.