Field Quality Assurance

Responsibilities

• Navigate using GPS along a route of addresses provided daily
• Track specific Geo Codes (a Geo Code is a unique identifier for a geographic location) for addresses using the on-road application
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application
• Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
• Interact with property managers as needed to address concerns with service levels being provided
• Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
• Use the assigned tools to effectively manage time and complete daily route. Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion
• Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement/opportunities in the provided application and information packet
• Maintain a positive attitude and represent the company in a positive manner including reporting any accidents, driving violations, change in license and /or insurance requirements
• Adhere to the Vehicle Code of Conduct
• Other additional duties as assigned, based on future quality initiatives based in the field

Requirements

• Proficiency in the usage of smart phone, GPS and tablet
• Use logical thinking, analytical and problem-solving skills
• Communicate with internal and external partners
• Able to drive up to, but not limited to the full duration of your scheduled shift

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• A high school diploma or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Be 21 years of age or older

Preferred Qualifications

• A completed Bachelor’s degree from an accredited university
• 3+ years of experience in parcel delivery environment, with local market/geographic expertise
• Evidence of ability to prioritize, manage and complete projects with tight deadlines
• Ability to adapt well to fast-paced environments with changing circumstances, direction and strategy
• Desire to thrive in a dynamic, growing environment with minimal direct supervision
• Customer service skills to effectively communicate with internal and external partners

Pay

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location.

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.