Field Quality Assurance

Responsibilities

• Navigate using GPS along a route of addresses provided daily
• Track specific Geo Codes (a Geo Code is a unique identifier for a geographic location) for addresses using the on-road application
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed using the provided application
• Interact with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback using the provided application
• Interact with property managers as needed to address concerns with service levels being provided
• Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes
• Use the assigned tools to effectively manage time and complete daily route. Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion
• Document feedback and audit results to help the AMZL team identify strengths, as well as areas of improvement/opportunities in the provided application and information packet
• Maintain a positive attitude and represent the company in a positive manner including reporting any accidents, driving violations, change in license and /or insurance requirements
• Adhere to the Vehicle Code of Conduct
• Other additional duties as assigned, based on future quality initiatives based in the field

Requirements

• Proficiency in the usage of smart phone, GPS and tablet
• Use logical thinking, analytical and problem-solving skills
• Communicate with internal and external partners
• Able to drive up to, but not limited to the full duration of your scheduled shift

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Are 21 years of age or older

Preferred Qualifications

• A completed Bachelor’s degree from an accredited university
• 3+ years of experience in parcel delivery environment, with local market/geographic expertise
• Evidence of ability to prioritize, manage and complete projects with tight deadlines
• Ability to adapt well to fast-paced environments with changing circumstances, direction and strategy
• Desire to thrive in a dynamic, growing environment with minimal direct supervision
• Customer service skills to effectively communicate with internal and external partners