Field Property General Adjuster

Responsibilities

• Quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner.
• Handle all manner and size of personal lines property claims - most often for high net worth customers.
• Travel to cover a territory within the Northeast region.
• Appropriately manage assigned first party claims through coverage analysis, on-site investigation, reserving and resolution.
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans.
• Write fair and equitable estimates in a software program.
• Negotiate and convey claim settlements within authority limits.
• Establish validity of claims submitted for payment through investigation, research and contact with policyholders, claimants and outside parties for additional information and documentation to evaluate and properly resolve claims.
• Maintain an effective diary system and document claim file activities in accordance with established procedures.
• Pro-actively manage file inventory to ensure timely resolution of cases.
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers.

Qualifications

• 5+ years experience handling property insurance claims with an emphasis in working with High Net Worth customers (preferred).
• Broad knowledge of construction, estimating and estimating systems, Symbility preferred.
• Pro-active, you will manage preferred vendors in order to drive continuous quality improvement.
• Collaborative, you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims; you will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re-inspections and quality reviews.
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike; you will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience.
• Valid drivers license.

What Makes You Stand Out

• Residency in or near Northern NJ, NYC, Westchester County, Fairfield County, Litchfield County or CT is strongly preferred and will support territory success.
• Experience working with High Net Worth customers.
• Symbility systems exoerience.
• Excellent oral and written communication skills.
• Calm under pressure; you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks.
• A strong sense of accountability, fun and adventure.
• Natural curiosity; you love learning how things work and you are always looking for innovative improvements.