Field Property Claims Adjuster: Wayne County, MI

About the role

At Farmers, we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal — it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning employer where you'll find more than a job — you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds.

Workplace & location

This is a field-based role requiring travel to and from policyholder homes. Candidates must reside in the greater Wayne County, MI area to be considered. The starting wage is $29.61/hr or higher, with additional compensation offered based on relevant experience and transferable skills.

What we offer

• Paid training through the award-winning and industry-leading University of Farmers
• Flexibility and independence to work outside the confines of a desk job
• Total Rewards Benefits Package: 401(k) and a competitive starting salary
• Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership

Responsibilities

• Conduct both virtual and on-site investigations by visiting policyholders' residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment
• Evaluate and report on potential subrogation opportunities
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies
• Perform duties independently, with work directly impacting management outcomes
• Act as a company representative in public interactions, maintaining a professional demeanor consistent with management standards
• Engage regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties
• Use strong customer service skills to negotiate with policyholders to settle claims
• Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals
• Perform additional duties as assigned

Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days. Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Requirements

• High School diploma or equivalent required
• Excellent customer service experience, preferably in a retail environment
• Construction or insurance experience highly desirable and preferred
• Excellent communication skills — both oral and written
• Computer literate: MS Word, Excel, Outlook
• Proficiency with smartphones and applications
• Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss
• Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators
• Valid driver's license and bondable
• Final candidates subject to a Motor Vehicle Record background check as this position may include a company vehicle
• Achieve a minimum passing score on all claims training exams

Physical requirements & environment

Candidates must be willing and able to:

• Climb ladders to inspect roofs, and be comfortable working on rooftops multiple times per day
• Work in small, confined spaces that have been damaged, such as attics and crawlspaces

Physical actions required: bending, kneeling, pulling, pushing, sorting, carrying up to 50 lbs., climbing, reaching, standing, walking, seeing, speaking (English), reading (English), writing (English), and key entering.

Required job duties are performed in the field and an in-home office environment. Exposure to some or all of the following environments when in the field: uncontrolled outside environmental conditions, excessive noise levels, chemicals, chemical/biological conditions, moving mechanical parts, areas considered dangerous, conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Benefits

• Competitive salary commensurate with experience, qualifications and location
• Bonus opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Job locations

US - MI, US - MI - Detroit, US - MI - Livonia. This is a field-based role, and candidates must reside within the assigned territory.