Field OV Specialist

About the role

Pella Carolina is looking for an Order Verification (OV) Specialist to join our Charleston, SC team. The Order Verification Specialist will be charged with the timely completion of the order verification process for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our customers. This position may also assist with installation recovery work as needed. Continually strive for 100% "Very Satisfied" customers.

Why work for Pella Windows and Doors of the Carolinas?

• Culture: We are a team-oriented company. We believe in our employees and strive to improving the lives of those we serve.
• Benefits: Comprehensive benefit packages
• Growth: We believe in our employees and encourage them to grow both personally and professionally. As a company we invest in our employees.
• Work-Life Balance: We take pride in our employees having a well work-life balance
• Our People: Here you will work side by side with very knowledgeable people in the industry and build relationships that last.

Responsibilities

• Must be fully knowledgeable on all aspects of the Order Verification Process.
• Responsible for the timely execution of the Order Verification process.
• Communicates effectively with customers and serves as a professional Pella representative on all job-sites assigned to him/her.
• Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.
• Must have knowledge and experience to take and record accurate measurements.
• Performs job site inspections to assess home for water intrusion, rot, mold, and other issues.
• Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues.
• Provides documentation and photos when applicable to assist installation teams.
• Responsible for controlling cost of projects and recoveries.
• Works with both the sales team and installers to ensure seamless order fulfillment.
• Visits job sites to determine if the end result of the installations met manufacturing guidelines for installations and will report any concerns to their manager.
• Ensures that prescribed job site safety rules are always followed during the order verification process.
• Performs minor service or installation tasks to improve customer satisfaction and complete a job in a timely manner.
• Demonstrates a personal commitment to the highest quality of work.
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy.
• Maintains assigned company vehicle.

Skills

• Construction knowledge: Strong
• Interpersonal skills
• Communication skills: written, verbal and listening
• Time management and organizational skills: Good
• Adaptability: to daily changing situations
• Multi-tasking ability
• Reasoning abilities: Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Mathematical skills:
  • Ability to subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
  • Ability to perform calculations using units of money, time, measurement, volume, distance etc.
  • Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
  • Ability to read a standard ruler/tape measure and add, subtract, multiply & divide using fractions.

Physical Demands

• Regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer.
• Frequently required to reach with hands and arms and talk or hear especially in use of the telephone and meetings.
• Occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• May occasionally lift and/or move up to 100 lbs.
• Must be comfortable with heights as some inspections may include ladder or scaffolding work.
• Specific vision abilities required by this job include close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, and other documents and reading materials as well as the computer.

Travel

• Must be able to drive to job sites and customer/contractor locations and required company functions at various locations.

Requirements

• 1–2 years of related education/experience, particularly in the area of building materials or construction.
• High School graduate required.