Field OV Specialist

Responsibilities

• Must be fully knowledgeable on all aspects of the Order Verification Process.
• Responsible for the timely execution of the Order Verification process.
• Communicates effectively with customers and serves as a professional Pella representative on all job-sites assigned to him/her.
• Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.
• Performs job site inspections to assess home for water intrusion, rot, mold, and other issues.
• Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues.
• Provides documentation and photos when applicable to assist installation teams.
• Controls cost of projects and recoveries.
• Works with both the sales team and installers to ensure seamless order fulfillment.
• Visits job sites to determine if the end result of the installations met manufacturing guidelines for installations and will report any concerns to their manager.
• Ensures that prescribed job site safety rules are always followed during the order verification process.
• Demonstrates a personal commitment to the highest quality of work.
• Maintains assigned company vehicle.
• Performs tasks assigned by Management.

Qualifications

• Strong construction knowledge.
• Interpersonal skills.
• Communication skills: written, verbal and listening.
• Good time management and organizational skills.
• Adaptability to daily changing situations.
• Ability to multi-task.
• Reasoning Abilities: Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Mathematical Skills: Ability to perform calculations using units of money, time, measurement, volume, distance etc.
• Ability to read a standard ruler/tape measure and add, subtract, multiply & divide using fractions.
• Physical Demands: While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel, especially with use of the phone and computer. The employee frequently is required to reach with hands and arms and talk or hear especially in use of the telephone and meetings. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee may occasionally lift and or move up to 100 lbs. Must be comfortable with heights as some inspections may include ladder or scaffolding work.
• Specific vision abilities required by this job: close vision, and ability to adjust focus to read written company forms, correspondence, policies, brochures, and other documents and reading materials as well as the computer.
• Travel: Must be able to drive to job sites and customer/contractor locations and required company functions at various locations.

Education/Experience

• 1-2 years of related education/ experience, particularly in the area of building materials or construction.
• High School graduate required.