Field Outreach Representative

About the role

Care First is seeking a Field Outreach Representative in The Bronx to engage community members, generate referrals, and connect eligible individuals to programs and services. The representative serves as the face of the organization, building relationships with local partners and educating prospective participants about available resources.

Responsibilities

• Represent Care First at community events, health fairs, resource fairs, and partner locations.
• Conduct face‑to‑face outreach activities to increase awareness of programs and services.
• Distribute educational materials and provide information to prospective participants and community stakeholders.
• Identify and engage individuals who may benefit from organizational programs; collect preliminary information and refer them to the Enrollment Team for eligibility screening and intake.
• Maintain a consistent pipeline of qualified referrals through proactive outreach efforts.
• Develop and maintain relationships with healthcare providers, community‑based organizations, shelters, faith‑based groups, senior centers, and other referral sources.
• Schedule and conduct presentations to community groups and partner organizations; strengthen referral networks to support enrollment goals.
• Educate community members about Medicaid‑related programs, social determinants of health services, and available community resources; address questions and provide accurate information.
• Document outreach efforts, referrals, community contacts, and event participation in CRM and tracking systems; maintain accurate records and submit activity reports as required.
• Monitor outreach performance and contribute to achieving monthly and quarterly goals.
• Partner closely with Enrollment Specialists to ensure a seamless transition of referred individuals into the enrollment process.
• Communicate referral trends, community needs, and partnership opportunities to leadership.
• Support special projects and outreach initiatives as assigned.

Requirements

• 1–3 years of experience in community outreach, healthcare outreach, sales, customer engagement, social services, public health, or a related field.
• Strong communication and interpersonal skills with the ability to connect with diverse populations.
• Experience building professional relationships and community partnerships.
• Ability to work independently and manage a flexible schedule.
• Comfortable working in the field, attending events, and conducting face‑to‑face outreach activities.
• Strong organizational and time‑management skills.
• Experience using CRM systems and Microsoft Office applications preferred.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Valid driver’s license and reliable transportation may be required.

Performance Expectations

• Meet established outreach, referral, and engagement goals.
• Maintain active relationships with community partners and referral sources.
• Participate in community events and outreach activities as scheduled.
• Generate a consistent volume of qualified referrals for the Enrollment Team.
• Accurately document outreach activities and participant interactions.

Compensation & Benefits

• Hourly pay: $20–$22 per hour (based on experience).
• Career growth opportunities within a growing organization.
• Supportive team environment focused on community impact.

About Care First

Care First is dedicated to improving health outcomes by connecting individuals with healthcare services and resources that address social determinants of health. Through community engagement, personalized support, and strategic partnerships, we help underserved populations access the care and assistance they need to thrive. Our culture is built on compassion, accountability, collaboration, and a commitment to making a positive impact in the communities we serve.