Field Ops Manager

About the role

Be a pioneer in the field while we continue to expand our footprint of Cable One. You’ll use your talents to make a meaningful impact with your technical operations team. You will inspire your team to consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most.

Responsibilities

• Leading our field operations teams to meet daily performance goals aligned with exceeding customer expectations while ensuring they are delivering on our promise of being helpful, personal, proactive, and committed.
• Providing support, guidance, and coaching to your team.
• Hiring, creating, and developing a high-functioning team.
• Overseeing, monitoring, and assessing the installation, maintenance, and repair activities for quality and efficiency to keep our customers connected and satisfied.
• Ensuring a safe work environment and enforcing compliance with safety rules, regulations, and reporting.
• Assuring that network outages are addressed and resolved timely and that repairs meet company and regulatory standards.
• Connecting with our communities by participating in city meetings, local industry meetings, and other events, building relationships with city officials and other community figures.
• Managing contractor utilization, budgetary control, CIR preparation, P&L, and purchase order processing.
• Taking on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications

• At least four years of experience leading a technical operations team in the telecommunications industry.
• Strong knowledge of the overall maintenance and operation of a fiber-optic network.
• Exposure to sales and marketing, engineering, and accounting practices.
• Continued education beyond HS is preferred – An Associate degree is great and a Bachelor’s degree is even better.
• Solid technical aptitude with the ability to keep pace with the product improvements we’re providing our customers.
• Knowledge of FCC regulations, testing, and documentation.
• Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.
• Excellent leadership skills, time management, and project management skills are essential.
• Excellent communication skills are needed, both verbal and written, to share Sparklight’s vision with the general public, customers, system associates, system management, and corporate office in person well as in a virtual setting.
• Flexibility – the ability to work varied schedules and in inclement weather.
• Working knowledge of programs such as Microsoft Teams, Power BI, and MS Excel to review and interpret customer or associate data.
• Driver’s license and good driving record to travel to different systems and to meet with technicians in the field.

Benefits

• Medical, dental, and vision plans – start when you start!
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts day 1 of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks: Tuition reimbursement (up to $5,250 on 1st year), Up to seventy-five dollars a month towards cable and internet services, Annual community support to various organizations across the U.S., Associate recognition & awards programs, Advancement opportunities, Collaborative work environment

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Pay

N/A

Schedule

N/A