Field Operations Technician

Essential Responsibilities

• Provide an elite customer service experience to all.
• De-escalate customer concerns in a professional manner while working on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions.
• Identify, analyze, and provide solutions to technical issues such as installing cable runs, swapping out cards, and installing data circuits for internet connections.
• Maintain and adhere to Ledcor’s safety program with the use of all vehicles, tools, and equipment.

Qualifications

• Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling.
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity.
• Degree or diploma from a technical college would be preferred.
• Strong knowledge of Microsoft Office suite.
• Experience working in the field independently and thriving in a dynamic environment.
• Clear and efficient verbal and written communication skills.

Work Conditions

• On-call evening and weekend work required.
• Expected to travel with a company provided vehicle.
• Physical requirements involve sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe).

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. Ledcor has been recognized as a Top 100 Inspiring Workplace in North America. Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

Ledcor believes in diversity, equity, and inclusion and encourages applications from all qualified individuals. Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.