Field Operations Support Assistant

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and/or certificates
• Prepares and processes Veteran’s paperwork
• Prepares and processes marker monument placement paperwork
• Ensures required documentation to support requested products and services is accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Affords assistance with the preparation of obituaries
• Affords assistance to Location Management, Sales, Family Service Counselors, and payroll as needed
• Affords backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Congveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet, and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner, and physicians

Minimum Requirements

• Education: High School or equivalent
• Experience: 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience: Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality