Field Operations Manager

About the role

At Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. This role involves managing a field crew responsible for maintaining and installing Verizon's Network.

Responsibilities

• Manage the day-to-day operations of a field crew
• Coaching, motivating, and supporting team members’ professional development
• Leading and guiding a team of union-represented employees
• Engaging with employees to manage, evaluate, and meet team performance and business metrics
• Conducting employee performance appraisals and communicating feedback effectively
• Training, coaching, and counseling direct reports
• Evaluating trends in data and identifying the root cause of issues to develop solutions to customer service or network issues
• Interacting with customers as needed to ensure service satisfaction
• Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics
• Resolving grievances and workplace issues to maintain and enhance a positive working environment
• Traveling required within work geography. May be overnight at times depending on geography size

Requirements

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience
• Valid driver's license
• Willingness to travel up to approximately 25% of the time
• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business

Qualifications

• No stranger to succeeding in a fast-paced environment, enjoys solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions
• People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike

Skills

• Strong leadership skills, business acumen, and technical expertise
• Experience in managing and leading cross-functional teams
• Knowledge of outside plant network architecture including copper and fiber optics
• Proficiency in using the Google Workspace suite, including tools such as Drive, Gmail, Meet, Docs, Sheets, and Slides
• Experience using virtual collaboration tools (i.e. Slack, Zoom, MS teams, etc.)

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• A matched 401(k) savings plan
• Up to 8 company-paid holidays per year and up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance

Pay

The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $99,500.00 - $173,000.00. This is an incentive-based position with the potential to earn more.

Schedule

Scheduled Weekly Hours 40