Field Operations Manager

About the role

The Field Operations Manager (FOM) oversees day‑to‑day field execution across multiple multifamily projects. The FOM drives labor productivity, enforces QA/QC standards, manages General Superintendents and specialized field roles, and aligns field performance with company KPIs, WIGs, and operational goals. This role serves as the bridge between Field Operations and Executive Leadership, translating strategy into measurable results in the field.

Leadership & Oversight

• Directly manage General Superintendents, Superintendents, and support staff.
• Mentor and coach field leaders to ensure consistent execution and professional growth.
• Drive accountability across field teams using dashboards, trackers, and scoreboards.
• Responsible for hiring, onboarding, development, and termination of field leadership positions in alignment with company policy and culture standards.

Operational Execution

• Implement and monitor the Labor Plan, Labor Plan Tracker, and WIP tracking across projects.
• Ensure effective use of tools: Procore/Trimble (QA/QC, observations, submittals), Open Space, and Bluebeam (markups).
• Oversee manpower planning and allocation across regions to meet schedule demands.
• Forecast short‑term and long‑term labor needs based on backlog, awarded projects, and schedule projections.
• Coordinate project startup and closeout processes, ensuring compliance with Hays Electrical standards, project specifications, and best practices.
• Play a key role in identifying risks, means, and methods in project kick‑off meetings.

Quality, Safety, and Compliance

• Enforce QA/QC standards through scheduled field audits and Superintendent oversight.
• Support safety initiatives in collaboration with the Safety Department, ensuring adherence to OSHA and Hays policies.
• Ensure projects meet contractual requirements, specifications, and local/state electrical codes.

Financial & Performance Management

• Monitor project KPIs, including productivity, labor efficiency, schedule, and cost vs. budget performance.
• Collaborate with Project Managers as needed to formulate mitigation plans.
• Support stakeholders with reporting in Weekly Alignment Meetings.

Communication & Culture

• Serve as primary liaison between Executive Leadership and field operations.
• Promote Hays Electrical’s core values and cultural initiatives (Excellence, Safety, Drive, Communication, Client Focus).
• Drive consistent implementation of company‑wide initiatives (Bootcamps, Trailblazer program, idea submissions).

Required Skills & Competencies

• Strong leadership and coaching ability for managing field teams across multiple states.
• Deep knowledge of multifamily and commercial electrical systems and construction sequencing.
• Proficiency in Procore, Bluebeam, and Microsoft Office.
• Data‑driven decision making with strong ability to forecast and allocate manpower.
• Excellent communication and conflict‑resolution skills with internal teams and external partners (GCs, subs, vendors).
• High level of organizational discipline and ability to manage multiple priorities under tight deadlines.

Qualifications

• 10+ years of experience in electrical construction, with at least 5 years in a leadership/supervisory capacity.
• Proven track record managing large‑scale multifamily and commercial projects ($15M+ electrical scope).
• Master Electrician or Journeyman license (preferred, not required).
• Strong financial acumen with labor/cost management experience.
• Experience in labor forecasting and workforce planning across multiple concurrent projects.
• Willingness to travel as needed.

Reporting Structure

Reports to: Director of Field Operations (DFO)

Direct Reports: General Superintendents, Superintendents

Decision‑Making Authority: Hiring, promotion, reassignment, and termination of field operations personnel in alignment with company policies.

Key Performance Indicators (KPIs)

• Labor Productivity & Forecasting: Maintain labor performance within ±5% of budgeted hours; labor forecasting accuracy within ±10% of actual manpower.
• Schedule Performance: 92% of projects meet or exceed FOM milestone schedule dates; on‑time completion of project startups and closeouts.
• Quality & Compliance: QA/QC audit pass rate target 92%+ compliance; reduction of repeat punch‑list items; 92% of field audits completed per schedule (target 100%).
• Safety: Total Recordable Incident Rate (TRIR) below industry average or company goals.
• Financial & Reporting: Accuracy of weekly WIP reporting vs. actuals target 95%+ alignment; 92% of projects maintaining gross margin within ±2% of forecast.
• Team Development & Culture: Retention rate increase of field leadership; participation and development of Bootcamps, alignment meetings, and training programs; number of team‑submitted ideas or improvements (Trailblazer program participation).