Field Operations Manager

About the role

As a Field Operations Manager on Via’s Operations team, you will run the daily onsite operations of our service, making sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. You will make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues, stepping in quickly to ensure continuously excellent and dependable service.

Responsibilities

• Run the daily onsite operations of our service.
• Tackle real-time challenges and ensure continuous excellence and dependability in service delivery.
• Guide and support drivers, building strong relationships and addressing their concerns.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Requirements

• 3+ years of experience in transit operation services for state, municipal, federal, or commercial clients.
• Operational experience, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship-oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission-driven, motivated by expanding access to transportation and improving how communities move.

Qualifications

• Prior experience in the microtransit space is a plus.
• Based in the Los Angeles area, ready to be onsite 4–5 days a week.

Skills

• Strong leadership and decision-making skills.
• Excellent communication and relationship-building abilities.
• Data analysis and problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Pay

$65,000 - $80,000 / per year.

Schedule

Fully in-person position with the expectation of being onsite 4-5 days per week.