Field Operations Manager

About the role

This is a hands-on, field-focused operations role. As Field Operations Manager, you are responsible for how service is delivered on every call. You will coach and support technicians in real time, reinforce strong diagnostics and sales execution, and ensure every client interaction reflects our brand’s promise.

Responsibilities

• Coach and support technicians in real time
• Reinforce strong diagnostics and sales execution
• Ensure every client interaction reflects our brand’s promise
• Develop technicians
• Reduce callbacks, rework, and customer complaints by reinforcing quality and first-time-fix standards
• Owning the onboarding and ramp-up of new plumbers
• Leading weekly hands-on technical and sales role-play training sessions
• Conducting regular ride-alongs focused on efficiency, professionalism, and performance
• Holding weekly 1:1s with technicians to coach performance and career growth
• Serving as Manager on Duty (MOD) on a rotating schedule, supporting technicians with estimates, troubleshooting, and escalations
• Partnering with dispatch, operations, and marketing to maintain efficient schedules, strong communication, and high morale
• Ensuring consistent use of ServiceTitan for pricing, documentation, and job closeout

Requirements

• Master Plumbers license required

Qualifications

• People-focused: Lead from the front, develop people, and hold high standards with clarity and respect
• Client-experience driven: Understand that professionalism, trust, and communication are just as important as technical skill
• Performance-focused: Care about closing rates, efficiency, and results—and know how to coach others to improve them
• Trainer at heart: Enjoy teaching, role-playing, and helping technicians grow their confidence and skills
• Calm under pressure: Handle after-hours calls, escalations, and tough situations with confidence and composure
• Team-first mindset: Collaborate closely with dispatch, operations, and marketing to win together
• Tech-savvy & organized: Comfortable using ServiceTitan, mobile tools, and digital documentation to stay efficient and consistent

Skills

• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• Proficiency with ServiceTitan and other digital tools
• Ability to manage multiple tasks and priorities
• Strong problem-solving and decision-making abilities

Benefits

• Base Salary of $85k - $95k, commensurate with expereince + quarterly bonuses
• 401(k) with matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Pay

Base Salary of $85k - $95k, commensurate with expereince + quarterly bonuses

Schedule

Not specified