Field Operations Manager

Field Operations Manager - Wi-Fi We are looking for a self-starter, highly motivated individual, who is also comfortable with collaboration and cooperation with other functional groups and is able to stay focused and organized in times of intense activity. Success in this position will require the ability to understand and comply with customer technical, installation and aesthetic requirements relative to Wi-Fi installations in government and commercial buildings with diverse floor plans and construction. Strong planning, scheduling, management and communication skills as well as attention to detail are absolute requirements in this role. You will be responsible for planning and managing the installation of wireless network at various venues in Kansas City, KS. Responsibilities Inform customer personnel of up-coming Wi-Fi service and installation activitiesConduct site survey of local area and buildingsIdentify typical and unique building architecture, floor plans and construction techniquesPrepare or oversee the preparation of installation drawings in accordance withBoingo engineering technical requirementsCustomer requirementsUS Government Unified Facility Criteria (UFC) (as required)Base Exterior Architecture Plan (BEAP) (as required)Other applicable documentsInstallation subcontractor bid requirementsPrepare area installation schedulePrepare Statement of Work (SOW)Provide clarification and/or answer questions during the bid processReview installation subcontractor bid packagesSelect installation subcontractorMonitor and manage installation subcontractor(s) (wiring, racks, radios, electronics, link radio alignments, etc.) performance in accordance withSOWScheduleBudgetQuality standardsCustomer requirementsEnsure that all necessary keys or card keys are available to access utility chases, telecom rooms, electrical rooms, attics and roofs are available when neededOversee the preparation of as-built installation drawings in accordance with customer requirementsEnsure that any building, grounds or property damage resulting from the Wi-Fi installation is repaired to customer satisfactionPrepare and submit status reports to customerSupport field and network engineers during testing phase as requiredSupport area marketing campaign as required Additional Responsibilities Network monitoring and incident responseOutstanding troubleshooting and problem-solving skills are a must.Ability to install and configure switches, wireless controllersMust have the ability to work well on a team as well as be able to work independently.Must have the ability and proven skill set to manage, coordinate and prioritize work tasks to ensure timely and quality work.Effectively work independently on projects/tasksPerform analysis and diagnosis of complex networking problemsWork directly with customers on network access and network speed problems as Tier 2 customer support Requirements Bachelor’s Degree preferred or a minimum of 3-5 years of operations management experience (inside plant or cable/telecommunications and Wi-Fi design, installation and optimization experience is strongly desired).Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.Needs to possess a functional understanding of various central office network elementsMust be able to gather and organize data, then make logical decisions based on that data and implement a solution.Proficiency with Microsoft Office & VisioProficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)Must be computer literate, and have the ability to learn new programs.Must have good communication and interpersonal skillsMust meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.Position will participate in on-call rotation to provide 24-hour supportMust have car and be willing to travel within a region Nice to have Proficiency with switch configurations, including VLANs, trunking vs. access and other port settingsA working understanding of DHCP and DNSIP addressing and subnettingKnowledge of Wireless technology, including 802.11 b/g/n/ac and point-to-point radiosKnowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipmentExperience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radiosCentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTPMulticast IPTV experience a plusStrong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference! Meet Boingo – named among the Best Places to Work! Boingo Wireless simplifies complex wireless challenges to connect people, businesses, and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love. Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the "secret sauce" to Boingo's success is our incredible team and culture. We take pride in having fun and building awesome products. We offer a generous benefits package including health, dental, vision, 401(k) match, annual bonus plan, unlimited vacation, paid parental leave, tuition reimbursement, and more! Boingo's headquarters is located at The Star District, offering 35 shops, restaurants, and specialty services. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.