Field Operations Manager

Location: Philadelphia, PA 19153

About the Role

This position offers the opportunity to directly influence field performance and customer engagement by leading a dynamic team of Brand Ambassadors to represent a nationally recognized premium tobacco brand. The Field Operations Manager plays a critical role in developing talent, driving execution excellence, and partnering with both retail and client stakeholders to deliver measurable business results in a fast-paced, field-focused environment.

Responsibilities

• Recruit, onboard, train, coach, and develop Brand Ambassadors
• Conduct regular field visits, ride-alongs, and performance evaluations
• Monitor and analyze performance metrics, identifying opportunities for improvement
• Implement coaching plans and corrective actions to drive results
• Ensure compliance with all company policies, client requirements, tobacco marketing regulations, and age-verification standards
• Manage territory coverage, scheduling, and workforce deployment
• Audit field execution and reporting for accuracy, quality, and consistency
• Build and maintain positive relationships with retail partners and store management
• Resolve field challenges and provide operational support to team members
• Communicate performance updates, trends, and recommendations to leadership
• Support special events, market activations, and strategic initiatives as needed

Requirements

• Bachelor's degree preferred; equivalent work experience considered
• Minimum of 3 years of experience in field management, retail operations, sales leadership, or a related role
• Proven ability to coach, motivate, and develop field-based teams
• Strong leadership, organizational, and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency with reporting tools, performance tracking, and Microsoft Office applications
• Ability to travel extensively throughout an assigned territory
• Valid driver's license, reliable transportation, and ability to meet travel requirements

Benefits

• Competitive salary of $60,000, paid weekly
• Eligible for monthly bonus incentive
• Next day pay on demand with DailyPay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Paid time off
• Scholarship opportunities
• Employee Assistance Program
• Paid holidays

Pay

$60,000 per year, paid weekly

Schedule

Work remotely, travel to markets as needed