Field Operations Agent, Key West

About the role

Support the management team in all day-to-day operational activities related to AvantStay properties in the designated market. Ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position requires close proximity to the market and frequent travel to various sites.

Responsibilities

• Reporting to the local market leader and performing routine assigned tasks and providing other support as directed.
• Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
• Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively.
• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Oversee housekeeping dispatching in the absence of the local market leader.
• Strong focus on onboarding new homes.
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment.

Requirements

• 1+ year of hospitality or customer-facing experience.
• Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs.
• Access to reliable transportation and a valid driver’s license.
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

Qualifications

• Hourly pay $22-25/hr, depending on skills & experience.
• Generous company-sponsored insurance (medical, dental, vision, life, etc.).
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

Benefits

• Generous company-sponsored insurance (medical, dental, vision, life, etc.).
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered via Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

Pay

$22-25/hr, depending on skills & experience

Schedule

Flexible work schedule to fit current business needs