Field Office - Claims Specialist (Bilingual - Spanish/English)
Social Security Administration · Carlsbad, NM · 4 wk ago
HybridFull-time
We need to output HTML fragment with sections: About the role? The posting includes Summary, Duties, Qualifications, Education, Additional Information. We need to use for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to appropriate headings.
We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. The posting includes some boilerplate like "NOTE: Telework may be available..." but that's not boilerplate? It's about telework. It's not EEO. We keep substantive info.
We need to include sections only when posting has real specific content. So we can have sections: About the role (maybe from Summary), Responsibilities (Duties), Requirements (Qualifications + Education?), Skills maybe not present, Benefits maybe from Additional Information (benefits link), Pay maybe from locality pay mention, Schedule maybe not present.
We must not create sections with filler like "commensurate with experience". So only include if actual content.
Let's extract:
Summary: "Positions under this announcement are being filled using a Direct Hire Authority (DHA) (SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments to the civil service. Under the provisions of the DHA, Veterans Preference and the "Rule of Many" do not apply. NOTE: Telework may be available in accordance with agency policy. This IS NOT a virtual position."
That's about the role/hiring process. Could be "About the role".
Duties: long paragraph describing duties. We'll put under
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to appropriate headings.
We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. The posting includes some boilerplate like "NOTE: Telework may be available..." but that's not boilerplate? It's about telework. It's not EEO. We keep substantive info.
We need to include sections only when posting has real specific content. So we can have sections: About the role (maybe from Summary), Responsibilities (Duties), Requirements (Qualifications + Education?), Skills maybe not present, Benefits maybe from Additional Information (benefits link), Pay maybe from locality pay mention, Schedule maybe not present.
We must not create sections with filler like "commensurate with experience". So only include if actual content.
Let's extract:
Summary: "Positions under this announcement are being filled using a Direct Hire Authority (DHA) (SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments to the civil service. Under the provisions of the DHA, Veterans Preference and the "Rule of Many" do not apply. NOTE: Telework may be available in accordance with agency policy. This IS NOT a virtual position."
That's about the role/hiring process. Could be "About the role".
Duties: long paragraph describing duties. We'll put under Responsibilities
with - items? The duties are prose; we could break into list items for each duty. The instruction: Use
- for any list of duties/requirements/benefits. So we should convert duties into list items. We'll extract each duty sentence.
Duties sentences:
- contribute to the Agency's mission through direct and personal service to the public.
- This includes speaking with beneficiaries about their rights under the Social Security laws,
- gathering facts and evidence to establish eligibility for benefits,
- making critical decisions to determine the amount of benefits paid to individuals,
- and using state-of-the-art computer technology to access and update information about claims.
- Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements.
- In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments;
- adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.
We can make each as
- .
Qualifications: includes GS-5, GS-7, GS-9 requirements. Also selective placement factors, competency assessment interview process, bilingual certification interview. Also education requirements. We'll need to split into Requirements (qualifications) and maybe Skills? But we can put all under Requirements.
We need to use
- for any list of duties/requirements/benefits. So we should list qualification items as list.
Education: also part of qualifications; we can include under Requirements as well.
Additional Information: includes location, career-ladder, bargaining unit, locality pay, selective service, probationary period, benefits link, announcement notice, etc. We can create sections: Benefits (maybe from benefits link), Pay (locality pay), Schedule? Not present. Location maybe not a heading; could be part of Additional Information but we could put under "About the role" or separate "Location". But headings limited to given list; we can use "About the role" for location? Might be okay. But we should not invent headings not in list. The list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use those.
We have both Qualifications and Requirements; they are similar. Perhaps we combine into Requirements (or Qualifications). The instruction: use headings e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have both Requirements and Qualifications if content distinct. But we might just use Requirements for qualifications and education, and Qualifications for selective placement factors? Might be redundant. Better to use Requirements for qualification criteria (GS levels) and Qualifications for selective placement factors, interview process, bilingual certification. But both are qualification-related. However we can still have both if we have distinct content.
Let's decide:
- About the role: summary paragraph.
- Responsibilities: duties list.
- Requirements: GS-5, GS-7, GS-9 experience/education requirements (the core qualification criteria).
- Qualifications: selective placement factors, competency assessment interview process, bilingual certification interview.
- Benefits: link to SSA Benefits YouTube.
- Pay: locality pay mention.
- Schedule: not present, so omit.
- Skills: not present, omit.
We must not create sections with filler. So we omit Skills and Schedule.
Now we need to ensure we preserve all substantive information. Let's extract details.
About the role: include all summary sentences.
Responsibilities: list each duty.
Requirements: need to include GS-5, GS-7, GS-9 experience and education combos. Also note about part-time prorating. Also note about substituting education, etc. Also note about combining education and experience. Also note about providing transcripts. Also note about education substitution details. Also note about "If you are using experience to qualify, you must have:" etc. Also note about "Note: Part-time work is prorated..." Also note about "COMBINING EDUCATION AND EXPERIENCE". Also note about "For information on providing proof of education or substituting education for experience, visit General Schedule Qualification Standards (opm.gov)". Also note about "If you are selected for the position, you must provide your official college transcripts prior to being appointed." Also note about "Education SUBSTITUTING EDUCATION:" etc.
We need to capture all that.
Qualifications: selective placement factors (maybe none explicit), competency assessment interview process (CAIP), bilingual certification interview. Also note about "SELECTIVE PLACEMENT FACTORS COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW:" etc. Also note about "BILINGUAL CERTIFICATION INTERVIEW:" etc. Also note about "Panel interviews may be conducted via video conferencing software, if technically feasible." Also note about "If you do not pass the CAIP interview, you will not qualify for the job." Also note about "Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection." Also note about "Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public." Also note about "Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly." Also note about "This interview will cover typical situations, which might be encountered on the job, in person or over the telephone." Also note about "Applicants must have the ability to fluently speak and understand both English and Spanish." Also note about "Applicants will be required to pass an interview designed to assess possession of this ability."
Also note about "SELECTIVE PLACEMENT FACTORS" maybe no specifics; but we can include the heading.
Benefits: link to YouTube: "For an overview of SSA Benefits, please visit the following YouTube link - https://youtu.be/uBNlGR3lutk."
Pay: "LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Refer to Salaries & Wages for locality pay tables."
Also note about "This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-11 grade level." That could be under About the role or Requirements? It's about career progression; maybe under About the role.
Also note about "This is a bargaining unit position represented by the American Federation of Government Employees." Could be under About the role.
Also note about "Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov." Could be under Requirements? It's a condition; maybe under Requirements.
Also note about probationary period: "As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest." Also list considerations. Could be under Requirements.
Also note about "This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed." That's procedural; maybe under About the role.
Also note about "Do you have a desire to: help SSA manage its Social Security programs? analyze and solve problems? help and advise millions of retired and disabled individuals? work on a team to make a difference in people's lives and your own?" That's motivational; maybe under About the role.
Also note about "Informational Note: Creating a my Social Security (mySSA) account is a convenient way to access your personal Social Security information online. While not required for this position or the application process, you may wish to learn more about the benefits of having a mySSA account by visiting www.ssa.gov/myaccount." Could be under Benefits? It's informational; maybe under About the role.
We need to decide what goes where.
Let's structure:
About the role
Summary paragraph plus career ladder, bargaining unit, motivational questions, mySSA note, public notice, etc.
Responsibilities
- ... each duty
Requirements
GS-5, GS-7, GS-9 experience and education requirements, part-time prorating, combining education/experience, selective service, probationary period, transcripts, etc.
Maybe also include list items for each GS level.
Qualifications
Selective placement factors, CAIP interview details, bilingual certification interview.
Benefits
Link to SSA Benefits YouTube.
Pay
Locality pay statement.
We must not include empty sections.
Now we need to ensure we don't repeat content unnecessarily but preserve all substantive info.
Let's craft the HTML.
We'll need to escape any special characters like &, <, >. The text includes ampersands etc. We'll just write as plain text; it's okay.
We'll produce:
About the role
Positions under this announcement are being filled using a Direct Hire Authority (DHA) (SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments to the civil service. Under the provisions of the DHA, Veterans Preference and the "Rule of Many" do not apply. NOTE: Telework may be available in accordance with agency policy. This IS NOT a virtual position. This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-11 grade level. This is a bargaining unit position represented by the American Federation of Government Employees. Do you have a desire to: help SS
- for any list of duties/requirements/benefits. So we should convert duties into list items. We'll extract each duty sentence. Duties sentences: - contribute to the Agency's mission through direct and personal service to the public. - This includes speaking with beneficiaries about their rights under the Social Security laws, - gathering facts and evidence to establish eligibility for benefits, - making critical decisions to determine the amount of benefits paid to individuals, - and using state-of-the-art computer technology to access and update information about claims. - Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. - In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; - adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA. We can make each as
- .
Qualifications: includes GS-5, GS-7, GS-9 requirements. Also selective placement factors, competency assessment interview process, bilingual certification interview. Also education requirements. We'll need to split into Requirements (qualifications) and maybe Skills? But we can put all under Requirements.
We need to use
- for any list of duties/requirements/benefits. So we should list qualification items as list.
Education: also part of qualifications; we can include under Requirements as well.
Additional Information: includes location, career-ladder, bargaining unit, locality pay, selective service, probationary period, benefits link, announcement notice, etc. We can create sections: Benefits (maybe from benefits link), Pay (locality pay), Schedule? Not present. Location maybe not a heading; could be part of Additional Information but we could put under "About the role" or separate "Location". But headings limited to given list; we can use "About the role" for location? Might be okay. But we should not invent headings not in list. The list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use those.
We have both Qualifications and Requirements; they are similar. Perhaps we combine into Requirements (or Qualifications). The instruction: use headings e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have both Requirements and Qualifications if content distinct. But we might just use Requirements for qualifications and education, and Qualifications for selective placement factors? Might be redundant. Better to use Requirements for qualification criteria (GS levels) and Qualifications for selective placement factors, interview process, bilingual certification. But both are qualification-related. However we can still have both if we have distinct content.
Let's decide:
- About the role: summary paragraph.
- Responsibilities: duties list.
- Requirements: GS-5, GS-7, GS-9 experience/education requirements (the core qualification criteria).
- Qualifications: selective placement factors, competency assessment interview process, bilingual certification interview.
- Benefits: link to SSA Benefits YouTube.
- Pay: locality pay mention.
- Schedule: not present, so omit.
- Skills: not present, omit.
We must not create sections with filler. So we omit Skills and Schedule.
Now we need to ensure we preserve all substantive information. Let's extract details.
About the role: include all summary sentences.
Responsibilities: list each duty.
Requirements: need to include GS-5, GS-7, GS-9 experience and education combos. Also note about part-time prorating. Also note about substituting education, etc. Also note about combining education and experience. Also note about providing transcripts. Also note about education substitution details. Also note about "If you are using experience to qualify, you must have:" etc. Also note about "Note: Part-time work is prorated..." Also note about "COMBINING EDUCATION AND EXPERIENCE". Also note about "For information on providing proof of education or substituting education for experience, visit General Schedule Qualification Standards (opm.gov)". Also note about "If you are selected for the position, you must provide your official college transcripts prior to being appointed." Also note about "Education SUBSTITUTING EDUCATION:" etc.
We need to capture all that.
Qualifications: selective placement factors (maybe none explicit), competency assessment interview process (CAIP), bilingual certification interview. Also note about "SELECTIVE PLACEMENT FACTORS COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW:" etc. Also note about "BILINGUAL CERTIFICATION INTERVIEW:" etc. Also note about "Panel interviews may be conducted via video conferencing software, if technically feasible." Also note about "If you do not pass the CAIP interview, you will not qualify for the job." Also note about "Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection." Also note about "Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public." Also note about "Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly." Also note about "This interview will cover typical situations, which might be encountered on the job, in person or over the telephone." Also note about "Applicants must have the ability to fluently speak and understand both English and Spanish." Also note about "Applicants will be required to pass an interview designed to assess possession of this ability."
Also note about "SELECTIVE PLACEMENT FACTORS" maybe no specifics; but we can include the heading.
Benefits: link to YouTube: "For an overview of SSA Benefits, please visit the following YouTube link - https://youtu.be/uBNlGR3lutk."
Pay: "LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Refer to Salaries & Wages for locality pay tables."
Also note about "This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-11 grade level." That could be under About the role or Requirements? It's about career progression; maybe under About the role.
Also note about "This is a bargaining unit position represented by the American Federation of Government Employees." Could be under About the role.
Also note about "Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov." Could be under Requirements? It's a condition; maybe under Requirements.
Also note about probationary period: "As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest." Also list considerations. Could be under Requirements.
Also note about "This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed." That's procedural; maybe under About the role.
Also note about "Do you have a desire to: help SSA manage its Social Security programs? analyze and solve problems? help and advise millions of retired and disabled individuals? work on a team to make a difference in people's lives and your own?" That's motivational; maybe under About the role.
Also note about "Informational Note: Creating a my Social Security (mySSA) account is a convenient way to access your personal Social Security information online. While not required for this position or the application process, you may wish to learn more about the benefits of having a mySSA account by visiting www.ssa.gov/myaccount." Could be under Benefits? It's informational; maybe under About the role.
We need to decide what goes where.
Let's structure:
About the role
Summary paragraph plus career ladder, bargaining unit, motivational questions, mySSA note, public notice, etc.
Responsibilities
- ... each duty
Requirements
GS-5, GS-7, GS-9 experience and education requirements, part-time prorating, combining education/experience, selective service, probationary period, transcripts, etc.
Maybe also include list items for each GS level.Qualifications
Selective placement factors, CAIP interview details, bilingual certification interview.
Benefits
Link to SSA Benefits YouTube.
Pay
Locality pay statement.
We must not include empty sections. Now we need to ensure we don't repeat content unnecessarily but preserve all substantive info. Let's craft the HTML. We'll need to escape any special characters like &, <, >. The text includes ampersands etc. We'll just write as plain text; it's okay. We'll produce:About the role
Positions under this announcement are being filled using a Direct Hire Authority (DHA) (SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments to the civil service. Under the provisions of the DHA, Veterans Preference and the "Rule of Many" do not apply. NOTE: Telework may be available in accordance with agency policy. This IS NOT a virtual position. This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-11 grade level. This is a bargaining unit position represented by the American Federation of Government Employees. Do you have a desire to: help SS
- for any list of duties/requirements/benefits. So we should list qualification items as list.
Education: also part of qualifications; we can include under Requirements as well.
Additional Information: includes location, career-ladder, bargaining unit, locality pay, selective service, probationary period, benefits link, announcement notice, etc. We can create sections: Benefits (maybe from benefits link), Pay (locality pay), Schedule? Not present. Location maybe not a heading; could be part of Additional Information but we could put under "About the role" or separate "Location". But headings limited to given list; we can use "About the role" for location? Might be okay. But we should not invent headings not in list. The list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use those.
We have both Qualifications and Requirements; they are similar. Perhaps we combine into Requirements (or Qualifications). The instruction: use headings e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have both Requirements and Qualifications if content distinct. But we might just use Requirements for qualifications and education, and Qualifications for selective placement factors? Might be redundant. Better to use Requirements for qualification criteria (GS levels) and Qualifications for selective placement factors, interview process, bilingual certification. But both are qualification-related. However we can still have both if we have distinct content.
Let's decide:
- About the role: summary paragraph.
- Responsibilities: duties list.
- Requirements: GS-5, GS-7, GS-9 experience/education requirements (the core qualification criteria).
- Qualifications: selective placement factors, competency assessment interview process, bilingual certification interview.
- Benefits: link to SSA Benefits YouTube.
- Pay: locality pay mention.
- Schedule: not present, so omit.
- Skills: not present, omit.
We must not create sections with filler. So we omit Skills and Schedule.
Now we need to ensure we preserve all substantive information. Let's extract details.
About the role: include all summary sentences.
Responsibilities: list each duty.
Requirements: need to include GS-5, GS-7, GS-9 experience and education combos. Also note about part-time prorating. Also note about substituting education, etc. Also note about combining education and experience. Also note about providing transcripts. Also note about education substitution details. Also note about "If you are using experience to qualify, you must have:" etc. Also note about "Note: Part-time work is prorated..." Also note about "COMBINING EDUCATION AND EXPERIENCE". Also note about "For information on providing proof of education or substituting education for experience, visit General Schedule Qualification Standards (opm.gov)". Also note about "If you are selected for the position, you must provide your official college transcripts prior to being appointed." Also note about "Education SUBSTITUTING EDUCATION:" etc.
We need to capture all that.
Qualifications: selective placement factors (maybe none explicit), competency assessment interview process (CAIP), bilingual certification interview. Also note about "SELECTIVE PLACEMENT FACTORS COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW:" etc. Also note about "BILINGUAL CERTIFICATION INTERVIEW:" etc. Also note about "Panel interviews may be conducted via video conferencing software, if technically feasible." Also note about "If you do not pass the CAIP interview, you will not qualify for the job." Also note about "Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection." Also note about "Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public." Also note about "Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly." Also note about "This interview will cover typical situations, which might be encountered on the job, in person or over the telephone." Also note about "Applicants must have the ability to fluently speak and understand both English and Spanish." Also note about "Applicants will be required to pass an interview designed to assess possession of this ability."
Also note about "SELECTIVE PLACEMENT FACTORS" maybe no specifics; but we can include the heading.
Benefits: link to YouTube: "For an overview of SSA Benefits, please visit the following YouTube link - https://youtu.be/uBNlGR3lutk."
Pay: "LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Refer to Salaries & Wages for locality pay tables."
Also note about "This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-11 grade level." That could be under About the role or Requirements? It's about career progression; maybe under About the role.
Also note about "This is a bargaining unit position represented by the American Federation of Government Employees." Could be under About the role.
Also note about "Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov." Could be under Requirements? It's a condition; maybe under Requirements.
Also note about probationary period: "As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest." Also list considerations. Could be under Requirements.
Also note about "This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed." That's procedural; maybe under About the role.
Also note about "Do you have a desire to: help SSA manage its Social Security programs? analyze and solve problems? help and advise millions of retired and disabled individuals? work on a team to make a difference in people's lives and your own?" That's motivational; maybe under About the role.
Also note about "Informational Note: Creating a my Social Security (mySSA) account is a convenient way to access your personal Social Security information online. While not required for this position or the application process, you may wish to learn more about the benefits of having a mySSA account by visiting www.ssa.gov/myaccount." Could be under Benefits? It's informational; maybe under About the role.
We need to decide what goes where.
Let's structure: