Field Nursing Operations Manager (Southeast)

About the Role

This is a fully remote and work-from-home opportunity within the US, requiring up to 60% travel. The role can be located in the following Southeast states: FL, LA, GA, or AL.

Science 37’s mission is to accelerate clinical research by enabling universal trial access for patients. Through our solutions—Direct-to-Patient Site and Patient Recruitment—we accelerate enrollment by expanding the reach of clinical trials to patients beyond the traditional site and rigorously qualifying patients prior to referring them to a traditional site. Our solutions are powered by a proprietary technology stack with in-house medical and operational experts that enhance quality through standardized workflows and best-in-class study orchestration.

The Field Nursing Operations Manager is a Registered Nurse with experience across multiple therapeutic areas, capable of working independently and integrating well within the Nursing Solutions Group. This role is responsible for the operational oversight, implementation, and daily management of all nursing activities for clinical research studies within their region at Science 37. The position ensures the professional delivery of patient care in compliance with all federal and state regulations, Good Clinical Practice, and Standard Operating Procedures. The role is 40% administrative and 60% travel.

Responsibilities

• Supervise all nursing activities related to the assigned region.
• Deploy across regions to provide targeted study coverage, aligning specialized nursing background with corresponding therapeutic trial requirements.
• Ensure the safety of study participants and per diem mobile research nurses within the assigned region.
• Provide a safe environment for study participants, caregivers, and study personnel at all times through compliance with all federal, state, and professional regulatory standards.
• Maintain strict patient confidentiality according to HIPAA regulations and applicable law.
• Collaborate with per diem mobile research nurses to solve issues, educate on aspects of the role and assigned studies, and act as a resource support.
• Ensure the quality of data collection and timely data entry into the Science 37 Platform by nursing staff.
• Act in a line management capacity for assigned per diem nurses, documenting meetings with assigned direct reports as required.
• Identify, develop, and deliver training, including protocol-specific training, skills, remediation, and any other necessary training.
• Develop study-specific nurse-facing resource materials to maximize nurses’ ability to successfully carry out a protocol in the home.
• Deliver study-specific training to nurses in their assigned region and ensure appropriate documentation of all training.
• Serve as the Nursing Subject Matter Expert (SME) for assigned studies, collaborating cross-functionally.
• Actively participate in the implementation and execution of clinical trial activities from study start-up preparations, planning, execution, and closure.
• Provide mobile research nurse services to qualified study participants, as needed.
• Apply clinical research and nursing practices to develop solutions to complex problems.
• Participate in activities that will further the operational development of Science 37’s nursing service delivery.
• Develop relationships with study team members and serve as the SME on all nursing processes.
• Advise nursing leadership of actual or potential issues.
• Participate in internal audits of nursing documentation in the Science 37 Platform and work to improve and/or correct deficiencies.
• Identify opportunities to improve processes and minimize inefficiencies.
• Assist with any other ad hoc projects, analysis, or analytics as needed.

Requirements

• BSN degree preferred.
• Active RN licensure in home state required; Compact Licensure preferred.
• Minimum 5+ years of clinical/research experience preferred.
• Basic Life Support (BLS) Certification.
• Active driver’s license.
• Ability to work remotely.
• Maintain a positive reflection of the company by representation in participants’ homes or in clinic settings.
• Minimum of one year of supervisory experience required; 3+ years preferred.

Skills

• Professionalism and integrity: Demonstrated ability to foster concepts of teamwork, accountability, cooperation, self-control, and flexibility to get the work done. Ability to adapt to a rapidly changing work environment and work successfully in a matrix within a decentralized team environment. Skilled in situational responsive decision-making.
• Expert nursing practices: Strong clinical experience and the ability to effectively train others. Proficient in performing nursing skills, including but not limited to venipuncture, IV placement, medication administration, comprehensive and focused nursing assessments, ECGs, vital sign collection, and emergency first-responder care. Identifies deficiencies in documentation and clinical practice. Experience with medical record review and abstraction for protocol inclusion/exclusion criteria.
• Flexibility: Able to make quick accommodations to schedule changes, process changes, and travel with limited notice.
• Strong communication and presentation skills: Demonstrates strong written and verbal communication skills. Ability to establish and maintain positive study participant and project team member rapport. Ability to interact with study participants and caregivers in a compassionate and empathetic manner. Excellent customer service skills.
• Computer skills: Working knowledge of MS Office suite and Google applications. Able to generate business correspondence, create forms, and generate reports as required. Willingness to gain expertise in the use of proprietary software.
• Problem solving: Ability to quickly and proactively identify problems, formulate solutions, execute solutions, and assess efficacy of solutions.
• Interpersonal savvy: Understands interpersonal and group dynamics and reacts in an effective and tactful manner. Has a range of interpersonal skills and approaches with the ability to select a best-fit approach. Understands and demonstrates cultural competency and sensitivity.
• Ability to educate: Able to communicate with and educate study participants, healthcare workers, and study staff from diverse socioeconomic, geographical, and cultural backgrounds.
• Organizational skills: Ability to multitask with priorities defined by research protocol and visit. Planning for specific visits with equipment and additional supplies for potential needs and malfunctions in mind.

Capabilities

• Up to 60% travel, as needed, for study participant visits, project team meetings, client presentations, and other professional meetings/conferences.
• Ability to support and complete administrative duties.
• Ability to obtain nursing license in multiple states based on study needs.
• Physical ability to perform nursing tasks and lift equipment up to 15 kg in weight.
• Access to a reliable vehicle in order to perform study participant visits and transport equipment.
• Ability to drive and/or fly to local and/or remote locations to perform study participant visits, dependent on distance to location.
• Ability to use technology effectively and appropriately.
• Ability to communicate in English (both verbal and written).
• Ability to work nights and/or weekends, as needed.

Direct Reports

Mobile Research Nurse (Per Diem).