Field Network Technician
Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we've grown to more than 30 branches across 11 western states. For nearly 50 years, we've built our reputation by delivering industry-leading office technology solutions while partnering with top manufacturers, including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more. At POA, you'll find more than just a job—you'll find a company invested in your long-term success through extensive training, professional development, and opportunities for advancement.
About the role
This is a field-based role where you'll travel to customer locations in the Bend, OR area to install, troubleshoot, and support network-connected office equipment and related technologies.
Responsibilities
- Troubleshoot network connectivity and device communication issues
- Configure and support network-connected office equipment
- Diagnose hardware, software, and networking problems
- Communicate with customers to identify issues and provide solutions
- Work with both technical and non-technical users
- Document service activities and communicate updates through phone, email, and written reports
- Travel locally to customer locations throughout the service area
Requirements
- Understanding of network connectivity, network security, and Wi-Fi environments
- Basic knowledge of Windows operating systems and Microsoft applications
- Familiarity with networking concepts such as TCP/IP, SMTP, FTP, SMB, and network ports
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to explain technical concepts to non-technical users
- Valid driver's license with a clean driving record (must be 21 years or older)
Preferred Qualifications
- Previous field service or networking experience (preferred, not required)
- Experience supporting Windows desktop operating systems
- Experience working with IT professionals or managed network environments
- Familiarity with Mac OS
- CompTIA Network+ certification
Benefits
- Career growth and advancement opportunities
- Comprehensive training and ongoing technical development
- Supportive, team-oriented culture
- Company vehicle provided for both work and personal use
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off, vacation, and sick leave
- Flexible Spending Account (FSA) programs