Field Manager, Safe and Secure

About the role

The Field Safe & Secure Manager will oversee the Safe and Secure Team at Carvana's facilities. This role involves recruiting, hiring, and on-boarding new associates, providing clear expectations, and ensuring effective schedules to meet facility goals.

Responsibilities

• Day-to-day leadership of the Safe and Secure Team at their facility(s)
• Recruiting, hiring, and on-boarding new associates
• Providing clear expectations, support through consistent coaching, and problem-solving
• Ensuring an effective schedule to meet facility goals
• Building and maintaining strong working relationships with the Facility Leadership Team
• Integrating with daily operational processes to ensure Enterprise Safe and Secure Program elements are in place
• Identifying and addressing new risks, working with partners to implement solutions
• Partnering with the Field Safe & Secure Manager on business needs and solutions
• Maintaining the stolen vehicle reporting process and leading inquiries
• Managing gate access and Safe and Secure technology infrastructure
• Managing the Card Access process and supporting the Safe and Secure Technician
• Completing daily production walks and documenting issues
• Leading facility improvement plans and new hire training
• Supporting the implementation of EHS protocols in facilities
• Addressing internal and external theft and fraud inquiries
• Fostering relationships with local community agencies
• Tracking and reporting key performance indicators
• Participating in project management for key initiatives

Requirements

• Bachelor’s degree from an accredited college or university preferred
• At least 5 years of Safe and Secure leadership experience, preferably including distribution, warehousing, and fulfillment
• At least 3 years’ experience directly supervising and managing a team
• Excellent verbal and written communication skills
• Strong analytical and data-driven skills
• Experience implementing Risk Mitigation programs to improve company profitability in collaboration with partners within a complex business environment
• Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude
• Experience investigating and resolving theft and fraud issues
• Able to help create, develop, and implement process improvement(s)
• Exceptional organizational skills with attention to detail and ability to prioritize multiple tasks
• Crisis Management Leadership experience
• Experience leading OSHA Program implementation within a distribution, warehousing, and fulfillment environment
• OSHA 10 Hour Training Certification preferred