Field Maintenance Manager

Location: Charleston - 997 Morrison Drive, Suite 402

About the role

The Maintenance Field Manager is responsible for leading and overseeing the in-house maintenance technician team within the single-family rental portfolio. This role ensures the timely, efficient, and high-quality completion of maintenance work orders while maintaining strong resident satisfaction and adherence to company standards. The Maintenance Field Manager acts as both a hands-on technical leader and operational manager, driving field performance, accountability, and continuous improvement across the assigned market. This position requires strong leadership, technical expertise in residential maintenance systems, and the ability to manage high-volume field operations in a fast-paced environment.

Responsibilities

• Oversee daily field maintenance operations to ensure timely completion of work orders and service requests
• Provide hands-on technical guidance and support to maintenance technicians in the field
• Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met
• Train technicians on company standards, safety procedures, and best practices for residential maintenance
• Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work
• Organize and manage high-volume technician workflows through effective delegation and scheduling support
• Partner with office-based maintenance coordinators and dispatch teams to ensure operational alignment
• Standardize documentation, training materials, and operational procedures across the field team
• Ensure compliance with applicable building codes, safety regulations, and local ordinances
• Enforce company maintenance standards, safety protocols, and operational policies
• Identify and escalate safety risks, property issues, and compliance concerns as needed
• Maintain proper handling and storage of tools, materials, and equipment in accordance with standards
• Monitor maintenance-related KPIs including cost efficiency, technician productivity, and work order completion rates
• Analyze operational data to identify trends and recommend cost-saving and efficiency improvements
• Support efforts to manage average spend per work order and overall maintenance budget efficiency
• Drive accountability for technician performance and resource utilization
• Lead, coach, and develop maintenance technicians to improve performance and service quality
• Foster a culture of accountability, professionalism, and strong customer service within the field team
• Collaborate with internal departments to support portfolio-wide maintenance initiatives and resident experience goals
• Communicate expectations clearly and provide ongoing feedback to field staff
• Support special projects, process improvement initiatives, and operational rollouts as assigned
• Perform other duties as assigned by leadership
• Measure overall technician efficiency through utilization rate, work order volume completed, average locations serviced per day, route effectiveness, and productive labor hours
• Track completion rates, response times, adherence to service level expectations, work order aging, and ability to complete maintenance requests within established timelines
• Evaluate resident/customer satisfaction, communication effectiveness, professionalism, first-time resolution success, and reduction in repeat service requests
• Monitor average cost per work order, labor and material efficiency, travel optimization, vendor utilization, and identification of process improvements that reduce operational waste
• Measure reduction in recurring maintenance issues, first-time fix rates, preventative maintenance execution, and implementation of solutions that improve long-term performance and reliability