Field Maintenance Manager

About the role

Maymont Homes is transforming the single-family rental experience through innovation, quality, and genuine care. As part of Brookfield, Maymont is growing quickly and making a lasting impact, recognized as a Certified™ Great Place to Work®. The Maintenance Field Manager will lead an in-house maintenance technician team, ensuring timely, efficient, and high-quality completion of maintenance work orders while maintaining strong resident satisfaction and adherence to company standards.

Responsibilities

• Oversee daily field maintenance operations to ensure timely completion of work orders and service requests
• Provide hands-on technical guidance and support to maintenance technicians in the field
• Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met
• Train technicians on company standards, safety procedures, and best practices for residential maintenance
• Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work
• Organize and manage high-volume technician workflows through effective delegation and scheduling support
• Partner with office-based maintenance coordinators and dispatch teams to ensure operational alignment
• Standardize documentation, training materials, and operational procedures across the field team
• Ensure compliance with applicable building codes, safety regulations, and local ordinances
• Enforce company maintenance standards, safety protocols, and operational policies
• Identify and escalate safety risks, property issues, and compliance concerns as needed
• Monitor maintenance-related KPIs including cost efficiency, technician productivity, and work order completion rates
• Analyze operational data to identify trends and recommend cost-saving and efficiency improvements
• Lead, coach, and develop maintenance technicians to improve performance and service quality
• Foster a culture of accountability, professionalism, and strong customer service within the field team
• Collaborate with internal departments to support portfolio-wide maintenance initiatives and resident experience goals

Performance Expectations & Key Metrics

• Field Productivity & Technician Utilization: Measure overall technician efficiency through utilization rate, work order volume completed, average locations serviced per day, route effectiveness, and productive labor hours.
• Work Order Performance & Service Timeliness: Track completion rates, response times, adherence to service level expectations, work order aging, and ability to complete maintenance requests within established timelines.
• Customer Experience & Service Quality: Evaluate resident/customer satisfaction, communication effectiveness, professionalism, first-time resolution success, and reduction in repeat service requests.
• Cost Management & Operational Efficiency: Monitor average cost per work order, labor and material efficiency, travel optimization, vendor utilization, and identification of process improvements that reduce operational waste.
• Maintenance Effectiveness & Continuous Improvement: Measure reduction in recurring maintenance issues, first-time fix rates, preventative maintenance execution, and implementation of solutions that improve long-term performance and reliability.

Requirements

• Education: Bachelor’s degree or equivalent experience
• Experience: 5+ years of experience in maintenance, facilities management, or operations leadership; managing or supervising field maintenance teams required
• Residential property management or single-family rental experience strongly preferred

Skills & Competencies

• Strong leadership and team management skills with experience leading high-volume field operations
• High mechanical aptitude with understanding of residential systems and repair processes
• Strong knowledge of building codes, safety standards, and maintenance best practices
• Excellent communication skills, including executive-level reporting and field communication
• Strong problem-solving and decision-making abilities in fast-paced environments
• Proficiency with mobile and PC-based work order and maintenance management systems
• Ability to analyze operational data and translate insights into action
• Strong organizational and time management skills with ability to prioritize effectively
• Customer service mindset with ability to resolve resident issues professionally and efficiently
• Ability to travel up to 30% as required

Preferred Qualifications

• Experience in single-family rental (SFR) or build-to-rent (BTR) operations
• Experience implementing maintenance KPIs and performance management systems
• Trade certification or technical maintenance certifications (HVAC, electrical, plumbing, etc.)
• Experience with workforce optimization or dispatch coordination systems
• Prior experience developing technician training programs and SOP documentation
• Experience managing multi-market or multi-site maintenance operations

Physical Requirements

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
• Ability to work in various positions and access confined or elevated spaces as required
• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision

Work Environment

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work
• Use of personal protective equipment (PPE) as required
• Work may involve travel between multiple properties within an assigned region
• Interaction with residents, vendors, contractors, and internal team members in a professional manner
• Work is often fast-paced with changing priorities, service requests, and deadlines
• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends