Field Maintenance Manager

About the role

At Maymont Homes, our success starts with people—our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Responsibilities

• Oversee daily field maintenance operations to ensure timely completion of work orders and service requests
• Provide hands-on technical guidance and support to maintenance technicians in the field
• Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met
• Train technicians on company standards, safety procedures, and best practices for residential maintenance
• Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work
• Organize and manage high-volume technician workflows through effective delegation and scheduling support
• Partner with office-based maintenance coordinators and dispatch teams to ensure operational alignment
• Standardize documentation, training materials, and operational procedures across the field team
• Ensure compliance with applicable building codes, safety regulations, and local ordinances
• Enforce company maintenance standards, safety protocols, and operational policies
• Identify and escalate safety risks, property issues, and compliance concerns as needed
• Maintain proper handling and storage of tools, materials, and equipment in accordance with standards
• Monitor maintenance-related KPIs including cost efficiency, technician productivity, and work order completion rates
• Analyze operational data to identify trends and recommend cost-saving and efficiency improvements
• Support efforts to manage average spend per work order and overall maintenance budget efficiency
• Drive accountability for technician performance and resource utilization
• Lead, coach, and develop maintenance technicians to improve performance and service quality
• Foster a culture of accountability, professionalism, and strong customer service within the field team
• Collaborate with internal departments to support portfolio-wide maintenance initiatives and resident experience goals
• Communicate expectations clearly and provide ongoing feedback to field staff
• Support special projects, process improvement initiatives, and operational rollouts as assigned

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience in maintenance, facilities management, or operations leadership
• Experience managing or supervising field maintenance teams required
• Residential property management or single-family rental experience strongly preferred

Skills

• Strong leadership and team management skills with experience leading high-volume field operations
• High mechanical aptitude with understanding of residential systems and repair processes
• Strong knowledge of building codes, safety standards, and maintenance best practices
• Excellent communication skills, including executive-level reporting and field communication
• Strong problem-solving and decision-making abilities in fast-paced environments
• Proficiency with mobile and PC-based work order and maintenance management systems
• Ability to analyze operational data and translate insights into action
• Strong organizational and time management skills with ability to prioritize effectively
• Customer service mindset with ability to resolve resident issues professionally and efficiently
• Ability to travel up to 30% as required

Preferred Qualifications

• Experience in single-family rental (SFR) or build-to-rent (BTR) operations
• Experience implementing maintenance KPIs and performance management systems
• Trade certification or technical maintenance certifications (HVAC, electrical, plumbing, etc.)
• Experience with workforce optimization or dispatch coordination systems
• Prior experience developing technician training programs and SOP documentation
• Experience managing multi-market or multi-site maintenance operations

Physical Requirements

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
• Ability to work in various positions and access confined or elevated spaces as required
• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision
• Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position

Work Environment

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work
• Use of personal protective equipment (PPE) as required
• Work may involve travel between multiple properties within an assigned region
• Interaction with residents, vendors, contractors, and internal team members in a professional manner
• Work is often fast-paced with changing priorities, service requests, and deadlines
• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends