Field Logistics Specialist (Braintree, MA)

What will you be doing?

• Plans, schedules, and prioritizes upcoming surgery procedures that will be needed from the district office.
• Assigns local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled to mobile field logistics personnel.
• Affirms necessary paperwork is processed for shipments handled.
• Develops and maintains working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups.
• Proactively identifies errors and omissions in deliveries/pickups to eliminate redundancy in required stops.
• Communicates effectively and professionally with Office Staff, Sales Representatives, and all third-party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff.
• Fields customer complaints and communicates them as necessary to OSC staff.
• Dresses in a professional manner as a representative of the company, this may entail wearing Smith and Nephew logoed apparel at the discretion of supervising manager.
• When not directly engaged in courier responsibilities, assists in Office, Sales, and OSC duties as required.
• Works with the District OSC staff and Inventory Specialist in analyzing and deciding the best options for local delivery based on time, cost, and vehicle availability, with respect to multiple locations and extremely time-sensitive shipments.
• Routes shipments via the most appropriate method and confirms updated delivery.
• Carrries cellular phone on person at all times in order to communicate effectively regarding pickups and deliveries.
• Overtime/call will be required to accommodate emergency situations and facilitate changing surgical schedules.

What will you need to be successful?

• Minimum two years college with classes in operations, customer service or distribution desired.
• In lieu of college classes, a combination of education and above experience totaling four years is required.
• 4-year bachelor's degree preferred.

Pay & Benefits

The anticipated base compensation range for this position is $22.83/h - $34.25/h USD hourly. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP. Smith+Nephown provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.