Field Liaison Officer

About the role

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Field Liaison Officer with a Secret security clearance to support KITS and our government customer at Joint Base San Antonio-Lackland, TX. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Responsibilities

• Act as the primary local communication channel between the ICAM Program Office and application teams and ICAM personnel at the assigned geographic location.
• Facilitate day-to-day collaboration between all relevant stakeholders, ensuring timely and accurate information flow in both directions.
• Function as a subject matter expert and consultant for application teams navigating the ICAM onboarding process. Provide clear, actionable guidance on ICAM policies, technical standards, compliance requirements, and the end-to-end integration lifecycle.
• Proactively engage with local application owners and ICAM offices to promote awareness of the ICAM program, articulate its operational value, and assist teams in overcoming administrative and technical obstacles to successful integration.
• Gather and report field-level feedback. Systematically collect, synthesize, and escalate feedback from application teams and local stakeholders to the central ICAM Program Office. Identify recurring challenges, capture lessons learned, and surface opportunities for process improvement and program enhancement.
• Contribute field-derived best practices, lessons learned, and frequently asked questions to the central ICAM Knowledge Base, improving the self-service experience and reducing friction for application owners across the enterprise.
• Navigate cross-functional collaboration. Work across organizational boundaries to reconcile business requirements with technical capabilities, helping stakeholders understand integration options and align expectations between mission organizations and the central ICAM program.
• Maintain awareness of the status of application onboarding efforts within the assigned location, proactively identifying at-risk integrations and coordinating with the Program Office to resolve blockers.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Cybersecurity, or a related field from an accredited college or university.
• 7+ years of experience in a client-facing IT consulting, program support, or liaison role within a government or defense environment.
• Demonstrated experience supporting Identity, Credential, and Access Management (ICAM), cybersecurity, or enterprise IT integration programs.
• Active DoD Secret clearance or higher, or the ability to obtain and maintain the required clearance level.

Qualifications

• Exceptional interpersonal and communication skills in English — both written and oral — with demonstrated ability to engage effectively with technical and non-technical audiences at varying levels of seniority, including senior military and civilian leadership.
• Strong understanding of ICAM concepts, frameworks, and federal/DoD identity management standards and policies (e.g., NIST SP 800-63, DoD ICAM Reference Design).
• Proven ability to serve as a trusted on-site representative, managing stakeholder relationships with professionalism, discretion, and a service-oriented mindset.
• Experience analyzing business and technical requirements and translating them into actionable guidance and integration roadmaps for application owners.
• Demonstrated ability to work independently with minimal supervision in a geographically dispersed, co-located government environment.
• Proficiency in tracking and reporting on multiple concurrent workstreams, priorities, and stakeholder engagements.
• Experience contributing to or maintaining knowledge management repositories, playbooks, or similar documentation resources.
• Familiarity with Agile and/or program management methodologies and the ability to operate within structured program governance frameworks.

Skills and Competencies

• Exceptional interpersonal and communication skills in English — both written and oral — with demonstrated ability to engage effectively with technical and non-technical audiences at varying levels of seniority, including senior military and civilian leadership.
• Strong understanding of ICAM concepts, frameworks, and federal/DoD identity management standards and policies (e.g., NIST SP 800-63, DoD ICAM Reference Design).
• Proven ability to serve as a trusted on-site representative, managing stakeholder relationships with professionalism, discretion, and a service-oriented mindset.
• Experience analyzing business and technical requirements and translating them into actionable guidance and integration roadmaps for application owners.
• Demonstrated ability to work independently with minimal supervision in a geographically dispersed, co-located government environment.
• Proficiency in tracking and reporting on multiple concurrent workstreams, priorities, and stakeholder engagements.
• Experience contributing to or maintaining knowledge management repositories, playbooks, or similar documentation resources.
• Familiarity with Agile and/or program management methodologies and the ability to operate within structured program governance frameworks.

Benefits

We offer a comprehensive benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Pay

Competitive compensation is offered based on experience and qualifications.

Schedule

The position requires on-site presence and may not be performed remotely.