Field Installation Engineer

About the role

ScriptPro is a leading provider of innovative pharmaceutical automation solutions, serving thousands of pharmacies in the United States and Canada. We are seeking a Field Installation Engineer to join our dynamic team. This role involves deploying and setting up advanced technology that significantly impacts the efficiency and accuracy of pharmacy operations.

Responsibilities

• Perform on-site installations of ScriptPro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally.
• Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations.
• Troubleshoot and resolve any technical issues that arise during the installation process, focusing on ScriptPro-specific hardware and software in various settings.
• Utilize mechanical skills to assemble, install, and adjust ScriptPro equipment, ensuring precise alignment and functionality.
• Apply basic electrical knowledge to connect and configure electrical components within ScriptPro systems, using tools such as voltmeters, adapting to different electrical standards as needed.
• Adhere to all company policies and procedures, including safety guidelines and pharmacy-specific regulations.
• Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport ScriptPro equipment, adapting to international driving regulations as necessary.
• Manage the import and export of ScriptPro equipment through customs at border crossings, ensuring compliance with all relevant regulations.
• Manage the safe transport of sensitive and valuable ScriptPro equipment and materials to installation sites, both domestically and internationally.
• Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to ScriptPro installations.
• Utilize basic networking concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to ScriptPro system integration in diverse network environments.
• Troubleshoot desktop and peripheral issues related to ScriptPro software and hardware effectively, including adapting to language and cultural differences.
• Utilize the Internal Knowledge Base, Installation specific SOP’s and Siebel for information, documentation and support specific to ScriptPro products.
• Utilize Sprout and other resources for self-advancement in ScriptPro technologies.
• Provide exceptional customer service to pharmacy staff and ScriptPro’s Field Operations personnel, ensuring their needs and requirements are met promptly and professionally.
• Communicate clearly and concisely, both verbally and in writing, with pharmacy clients, ScriptPro’s Field Operations, and internal team members, adapting to language barriers and cultural differences effectively.
• Act as a liaison between the pharmacy and ScriptPro’s Field Operations, facilitating clear communication and problem-solving to ensure seamless service delivery.
• Proactively communicate with ScriptPro’s Field Operations regarding any on-site issues or observations that may impact pharmacy operations or service quality.
• Identify and resolve technical and logistical issues specific to ScriptPro installations effectively.
• Demonstrate good decision-making skills in challenging situations within a pharmacy environment, including international scenarios.

Requirements

• 2+ years of related experience in a mechanical/technology field, with experience driving a truck and pulling a trailer.
• Demonstrated proficiency with electrical and/or mechanical systems.
• Proficiency in Windows OS, Microsoft Office Suite (Excel, Word, Outlook, Teams), and basic networking concepts.
• General knowledge of industry best practices and technologies related to pharmaceutical automation.
• Passing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certifications.
• Able to lift up to 70 lbs. and push up to 700 lbs. on wheels to move ScriptPro equipment.
• Able to perform physical tasks as required for the job, including working in tight spaces within pharmacy environments.
• Able to pass DOT Physical and driving road tests.
• Able to travel 85% of the time, including multi-hour flights and long-distance driving.
• Valid driver's license and a clean driving record, including international driving experience if applicable.
• Must have or be able to acquire a valid passport and be able to travel internationally without any disqualifying factors that would prevent entry into other countries.
• Excellent customer service skills, particularly in a healthcare or pharmacy context.
• Strong problem-solving, analytical, and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Positive approach, drive, and tenacity.
• Strong work ethics and attention to detail, especially in a regulatory environment.
• Commitment to continuous learning and improvement in ScriptPro technologies.
• Cultural sensitivity and awareness.

Qualifications

• Passing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certifications.
• Valid driver's license and a clean driving record, including international driving experience if applicable.
• Valid passport and ability to travel internationally without any disqualifying factors that would prevent entry into other countries.
• Experience with ScriptPro systems or other pharmaceutical automation equipment.
• Bilingual skills (French and Spanish).

Skills

• Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Basic networking concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses.
• Basic troubleshooting skills for desktop and peripheral issues related to ScriptPro software and hardware.
• Ability to utilize the Internal Knowledge Base, Installation specific SOP’s and Siebel for information, documentation and support specific to ScriptPro products.
• Ability to utilize Sprout and other resources for self-advancement in ScriptPro technologies.

Benefits

Compensation and Benefits: The compensation range for this role has been established at $22.00-24.00 hourly. The final agreed-upon compensation may be higher or lower and is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

At ScriptPro, we believe that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being. Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs.

Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.