Field Implementation Manager

About the role

Responsible for the technical deployment of HID solutions at customer sites, including system design, configuration, customization, integration, and training. Partners with Project Managers and stakeholders to validate requirements, oversee installations, and ensure a smooth transition to post-deployment support. Supports pre-sales activities and customer communication throughout the engagement, while continuously improving delivery processes through lessons learned and workflow refinement.

Responsibilities

• Performing system equipment placement drawings for customer sites, with the assistance of Sales and Engineering.
• Managing the physical deployment, configuration, customization, and integration of HID solutions at customer sites and remote.
• Providing pre-sales support to HID Sales department, and directly to prospective customers.
• Providing technical support to HID sales staff and external customers on demand.
• Working with HID Project Manager to develop project scope and timeline in concert with stakeholders and create and execute statements of work.
• Performing on-site and remote troubleshooting, commissioning, and technical training of HID systems including complex network interfaces and configurations.
• Maintaining detailed service records to assist engineering and product development in product quality improvement.
• Communicating clearly and concisely customer issues and ensuring timely implementation of problem resolution.
• Fulfilling HID 24/7 support commitment to our customers on an as needed basis.
• Completing tickets assigned to fulfill manage service activities.

Requirements

• Strong technical expertise in software deployment, configuration, networking, and integrations.
• Hands-on experience with troubleshooting, commissioning, and supporting complex implementations.
• Ability to collaborate effectively with cross-functional teams (Project Management, Sales, Engineering, and customers).
• Clear communication and customer-facing skills to manage expectations and resolve issues.
• Strong organizational and coordination skills to manage documentation, timelines, and multiple activities.
• Problem-solving mindset with attention to detail in technical delivery and execution.
• Understanding of system design, deployment planning, and implementation workflows.
• Commitment to process improvement, documentation, and continuous learning.

Qualifications

• Education: Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• Experience: Minimum 5 years of relevant experience in IT infrastructure, software deployment, or similar roles.
• Licenses/Certifications: Relevant industry certifications preferred.

Skills

• Software Deployment
• Configuration
• Networking
• Integration
• Customer Support
• Pre-Sales Support
• Technical Troubleshooting
• Commissioning
• Training
• System Design
• Deployment Planning
• Implementation Workflows

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources

Pay

$75,000 to $80,000 per year

Schedule

Full-time